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“Average hotel” 3 of 5 stars
Review of Crowne Plaza Hotel Old Town Alexandria

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Crowne Plaza Hotel Old Town Alexandria
3.5 of 5 Hotel   |   901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)   |  
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Ranked #29 of 49 Hotels in Alexandria
Merchantville, New Jersey
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“Average hotel”
3 of 5 stars Reviewed February 7, 2013

This hotel was very average and bland. Rooms are a little outdated and in need of upgrades, we had a partial view of the city. We came during inauguration so it was madness the entire time. Not enough staff was on duty to handle the large groups in house. It was pointless to ask the front desk any questions because we would have to stand in line for 30 minutes to ask a question. Not impressed...
We had an issue being double charged for parking but when we called a nice lady corrected the mistake without any hassle. Thank you!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, February 20, 2013
Dear HotelLove88,

Thank you for taking the time to express your thoughts and concerns. . I was delighted to read that after some initial issues with your stay, these were soon sorted and this allowed you to enjoy your stay with us. We will always endeavor to ensure that all our guests stays are comfortable. I would also like to apologize for any inconvenience the room conditions may have caused you. Your comments are being reviewed by the hotel's management and appropriate action will be taken.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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433 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
1 review
4 of 5 stars Reviewed February 4, 2013 via mobile

I recently had a , three day stay at the Crown Plaza. I was having a bad day but went to check-in and was greeted by the front desk staff. I'm sure they seen that I was upset at the the time, Ashiya was great and very professional. She let me know about things to do in the area and I thank her for that. Had a great one and stay.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
88 reviews 88 reviews
24 hotel reviews
Reviews in 37 cities Reviews in 37 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 30, 2013

I recently stayed here for a business trip to the area, the front desk staff were prompt in checking me in and I was provided free drink tickets for each day I was there which was a nice surprise. Breakfast at the restaurant was included in our work package with the hotel, otherwise I would have not eaten there. Food was just ok. The food at the Gastropub was good though for dinner. I had a crab cake salad and the crab was very fresh. The amenities were nice and the bed was very comfy. Overall a good stay for a business trip or a short vacation to the area.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review, February 1, 2013
Thank you for all the great comments we love the positive feedback. We are so glad that you enjoyed your stay with us. I am glad to hear that our location worked out so well for you that you would consider it also a great location for your vacation. It was our great pleasure to have delighted your appetite in our restaurant. Since you were here previously for business the next you stay with us, try the bicycles that we have available that our free to our guest to enjoy the area. We look forward to seeing you again in the future for your vacation.
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Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed January 29, 2013

So coming here, I thought this place was really really nice, starting at the front desk, as a Priority Club member and platiium status, you would think they would recongnize you for that status. Not at all!!! I thought an upgrade would come, Not all all. Rooms are not that impressive at all. Nice views of the city and the water, but that's about it. This is not was I expect of an Crown Plaza and I feel it's way over priced for what I paid for this place. The staff does not appear they have a clue what they are doing. Im so looking forward to checking out of this place and to never return. I would not recommend this place, unless you have no other choice. This is most likely why they offered bonus points to stay here.

Room Tip: Try to get a presidental suite, if you can, that's about the only way you will enjoy this place...
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review, January 30, 2013
I am sorry that your stay was not up to your expectations. Thank you for the feedback and we are going to address your concern with our associates. As our loyal customers as yourself are the basis of our growth and recognition. Our intention at the Crowne Plaza is to make you feel as comfortable in our hotel as you would if you're at your own home. I apologize if the room you stayed in with the water view room was not a sufficient upgrade. Please let us know when you return again so we give you the service we you so desired initially.
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Kansas City, Missouri
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 24, 2013

I absolutely love this hotel. There is an unlimited amount of things to do in walking distance. Bikes, trails, dining, king st, shopping .... unlimited!

Staff is always helpful. And it's always clean. Most hotels in my opinion could use a little updating in the bathrooms - but not everything can be brand new. I've never had a bad stay here!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review, January 28, 2013
Thank you for all the great comments we love the positive feedback. It is truly our pleasure to service our guests. I am glad to hear that are location worked out so well for you. We are glad that you enjoyed your stay with us, hope you enjoyed the bicycles that we had available that are free to our guest to enjoy the area. We look forward to seeing you again in the future.
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Dallas, Texas
Top Contributor
103 reviews 103 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 24, 2013

This is a very straightforward hotel. Decent-sized rooms, good amenities. However, breakfast was supposed to offer a buffet but there was none. It took nearly 30 minutes just to order and get an omelette! Check-in was ok for me because I happened to arrive first, but the single desk clerk and long wait was quiite annoying for the 5 people that lined up after me. It's also a nearly $30 taxi ride into DC if you're not inclined to take the Metro. The only negative about the room was that there was someone else's hair all over the hair dryer - that was a bit gross

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, August 15, 2013
Dear kadels_s,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our amenities.

However, We’re sorry we fell below your expectation regarding breakfast experience and room cleanliness. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 22, 2013 via mobile

The staff is not trained properly, the left hand does not know what the right hand is doing. The breakfast was terrible and overpriced. No complimentary coffee and you have to pay for wifi. The shuttle service was a joke, I had to pay for a cab my entire stay. the hotel is not close to King street, especially in the cold weather. Management does not care as I spoke with management regarding my issues upon my departure and they did nothing to remedy my bad experience. Would not stay here again or recommend to anyone I know!

  • Stayed January 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review, January 28, 2013
I am sorry that your stay was not up to your expectations. Thank you for the feedback and we are going to address your concern with our associates. I am sorry that you had an issue with the our complimentary shuttle it does make scheduled trips to the airport every half hour on the hour and to Fairfax St and King Street every 10 after the hour and pick 10 til the hour on Fairfax and King St. Our intention at the Crowne Plaza is to make you feel as comfortable in our hotel. We do apologize for any inconveniences that you experienced.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Old Town Alexandria

Address: 901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 49 Hotels in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Old Town Alexandria 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more   less 
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Also Known As:
Crowne Plaza Alexandria
Alexandria Crowne Plaza

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