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Crowne Plaza Hotel Old Town Alexandria: Traveler Reviews

3.5 of 5
901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)
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Crowne Plaza Hotel Old Town Alexandria
Ranked #29 of 50 hotels in Alexandria
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260 reviews from our community

Traveler rating
    56
    84
    71
    31
    18
See reviews for
Families
45
 
Couples
55
 
Solo
21
 
Business
90
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
“Good stay with excellent service.”
4 of 5 stars Reviewed February 4, 2013 via mobile

I recently had a , three day stay at the Crown Plaza. I was having a bad day but went to check-in and was greeted by the front desk staff. I'm sure they seen that I was upset at the the time, Ashiya was great and very professional. She let me know about things to do in the area and I thank her for that. Had a great one and stay.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Destine74 about Crowne Plaza Hotel Old Town Alexandria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Decent Hotel”
3 of 5 stars Reviewed January 30, 2013

I recently stayed here for a business trip to the area, the front desk staff were prompt in checking me in and I was provided free drink tickets for each day I was there which was a nice surprise. Breakfast at the restaurant was included in our work package with the hotel, otherwise I would have not eaten there. Food was just ok. The food at the Gastropub was good though for dinner. I had a crab cake salad and the crab was very fresh. The amenities were nice and the bed was very comfy. Overall a good stay for a business trip or a short vacation to the area.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask travelme9 about Crowne Plaza Hotel Old Town Alexandria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review
February 1, 2013
Thank you for all the great comments we love the positive feedback. We are so glad that you enjoyed your stay with us. I am glad to hear that our location worked out so well for you that you would consider it also a great location for your vacation. It was our great pleasure to have delighted your appetite in our restaurant. Since you were here previously for business the next you stay with us, try the bicycles that we have available that our free to our guest to enjoy the area. We look forward to seeing you again in the future for your vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
“Not Impressed at all”
2 of 5 stars Reviewed January 29, 2013

So coming here, I thought this place was really really nice, starting at the front desk, as a Priority Club member and platiium status, you would think they would recongnize you for that status. Not at all!!! I thought an upgrade would come, Not all all. Rooms are not that impressive at all. Nice views of the city and the water, but that's about it. This is not was I expect of an Crown Plaza and I feel it's way over priced for what I paid for this place. The staff does not appear they have a clue what they are doing. Im so looking forward to checking out of this place and to never return. I would not recommend this place, unless you have no other choice. This is most likely why they offered bonus points to stay here.

Room Tip: Try to get a presidental suite, if you can, that's about the only way you will enjoy this place...
See more room tips
  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask NJFNST K about Crowne Plaza Hotel Old Town Alexandria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review
January 30, 2013
I am sorry that your stay was not up to your expectations. Thank you for the feedback and we are going to address your concern with our associates. As our loyal customers as yourself are the basis of our growth and recognition. Our intention at the Crowne Plaza is to make you feel as comfortable in our hotel as you would if you're at your own home. I apologize if the room you stayed in with the water view room was not a sufficient upgrade. Please let us know when you return again so we give you the service we you so desired initially.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“Adore this hotel!”
4 of 5 stars Reviewed January 24, 2013

I absolutely love this hotel. There is an unlimited amount of things to do in walking distance. Bikes, trails, dining, king st, shopping .... unlimited!

Staff is always helpful. And it's always clean. Most hotels in my opinion could use a little updating in the bathrooms - but not everything can be brand new. I've never had a bad stay here!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Michelle19855 about Crowne Plaza Hotel Old Town Alexandria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review
January 28, 2013
Thank you for all the great comments we love the positive feedback. It is truly our pleasure to service our guests. I am glad to hear that are location worked out so well for you. We are glad that you enjoyed your stay with us, hope you enjoyed the bicycles that we had available that are free to our guest to enjoy the area. We look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“Decent rooms but long waits”
3 of 5 stars Reviewed January 24, 2013

This is a very straightforward hotel. Decent-sized rooms, good amenities. However, breakfast was supposed to offer a buffet but there was none. It took nearly 30 minutes just to order and get an omelette! Check-in was ok for me because I happened to arrive first, but the single desk clerk and long wait was quiite annoying for the 5 people that lined up after me. It's also a nearly $30 taxi ride into DC if you're not inclined to take the Metro. The only negative about the room was that there was someone else's hair all over the hair dryer - that was a bit gross

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask kadels_s about Crowne Plaza Hotel Old Town Alexandria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Old Town Alexandria

Also Known As:
Crowne Plaza Alexandria
Alexandria Crowne Plaza
Address: 901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)
Phone Number:
Region: United States > Virginia > Alexandria
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 50 hotels in Alexandria
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more   less 
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