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All 50 Alexandria hotels

Crowne Plaza Hotel Old Town Alexandria: Traveler Reviews

3.5 of 5
901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)
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Crowne Plaza Hotel Old Town Alexandria
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58%
Ranked #29 of 50 hotels in Alexandria
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266 reviews from our community

Traveler rating
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    71
    31
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Families
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57
 
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21
 
Business
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Washington DC, District of Columbia
1 review
“Not Impressed at all”
2 of 5 stars Reviewed January 29, 2013

So coming here, I thought this place was really really nice, starting at the front desk, as a Priority Club member and platiium status, you would think they would recongnize you for that status. Not at all!!! I thought an upgrade would come, Not all all. Rooms are not that impressive at all. Nice views of the city and the water, but that's about it. This is not was I expect of an Crown Plaza and I feel it's way over priced for what I paid for this place. The staff does not appear they have a clue what they are doing. Im so looking forward to checking out of this place and to never return. I would not recommend this place, unless you have no other choice. This is most likely why they offered bonus points to stay here.

Room Tip: Try to get a presidental suite, if you can, that's about the only way you will enjoy this place...
See more room tips
  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask NJFNST K about Crowne Plaza Hotel Old Town Alexandria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review
January 30, 2013
I am sorry that your stay was not up to your expectations. Thank you for the feedback and we are going to address your concern with our associates. As our loyal customers as yourself are the basis of our growth and recognition. Our intention at the Crowne Plaza is to make you feel as comfortable in our hotel as you would if you're at your own home. I apologize if the room you stayed in with the water view room was not a sufficient upgrade. Please let us know when you return again so we give you the service we you so desired initially.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
“Adore this hotel!”
4 of 5 stars Reviewed January 24, 2013

I absolutely love this hotel. There is an unlimited amount of things to do in walking distance. Bikes, trails, dining, king st, shopping .... unlimited!

Staff is always helpful. And it's always clean. Most hotels in my opinion could use a little updating in the bathrooms - but not everything can be brand new. I've never had a bad stay here!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Michelle19855 about Crowne Plaza Hotel Old Town Alexandria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review
January 28, 2013
Thank you for all the great comments we love the positive feedback. It is truly our pleasure to service our guests. I am glad to hear that are location worked out so well for you. We are glad that you enjoyed your stay with us, hope you enjoyed the bicycles that we had available that are free to our guest to enjoy the area. We look forward to seeing you again in the future.
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Dallas, Texas
Top Contributor
60 reviews 60 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“Decent rooms but long waits”
3 of 5 stars Reviewed January 24, 2013

This is a very straightforward hotel. Decent-sized rooms, good amenities. However, breakfast was supposed to offer a buffet but there was none. It took nearly 30 minutes just to order and get an omelette! Check-in was ok for me because I happened to arrive first, but the single desk clerk and long wait was quiite annoying for the 5 people that lined up after me. It's also a nearly $30 taxi ride into DC if you're not inclined to take the Metro. The only negative about the room was that there was someone else's hair all over the hair dryer - that was a bit gross

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask kadels_s about Crowne Plaza Hotel Old Town Alexandria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
“Poor experience”
2 of 5 stars Reviewed January 22, 2013 via mobile

The staff is not trained properly, the left hand does not know what the right hand is doing. The breakfast was terrible and overpriced. No complimentary coffee and you have to pay for wifi. The shuttle service was a joke, I had to pay for a cab my entire stay. the hotel is not close to King street, especially in the cold weather. Management does not care as I spoke with management regarding my issues upon my departure and they did nothing to remedy my bad experience. Would not stay here again or recommend to anyone I know!

  • Stayed January 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask Renac1124 about Crowne Plaza Hotel Old Town Alexandria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review
January 28, 2013
I am sorry that your stay was not up to your expectations. Thank you for the feedback and we are going to address your concern with our associates. I am sorry that you had an issue with the our complimentary shuttle it does make scheduled trips to the airport every half hour on the hour and to Fairfax St and King Street every 10 after the hour and pick 10 til the hour on Fairfax and King St. Our intention at the Crowne Plaza is to make you feel as comfortable in our hotel. We do apologize for any inconveniences that you experienced.
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“Did not meet expectations”
3 of 5 stars Reviewed January 13, 2013

Have stayed at this establishment a few times. I can honestly say that despite the name and general location, this property chronically falls down on the job of meeting expectations. You don't come here expecting a Motel 6 experience.

The front desk is consistently inept -- whether taking initial reservations, dealing with housekeeping or room issues, or answering rather simple questions and/or providing local information. Either Crowne has bad systems, bad management, bad training -- or all three.

Also, I would second the comment about taking care of additional charges after the fact. This is one hotel I would not trust to leave without getting a FINAL bill.

The location is nice, near a small park where you can enjoy the waterfront. However, using "Old Town" in the name implies a location almost a mile to the South. You are not likely to walk to the real Old Town, though you certainly can.

And, while the neighborhood is nice enough, it is near absolutely nothing. Good for quiet, but requires a car to do anything.

Why they charge for parking is a complete mystery. Ditto WiFi service. Both are a necessity for the location and type of traveler -- they ought to be included in the price IMHO.

The rooms are adequate, but unimpressive.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask Eric S about Crowne Plaza Hotel Old Town Alexandria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review
January 16, 2013
Thank you for choosing our hotel for your lodging, we appreciate your feedback. We take a great deal of pride in our operation and are continually striving to achieve the highest levels of guest satisfaction. Encounters such as the ones you experienced deter from our overall objective and as such are of great concern to us. We would appreciate you contacting the hotel directly at your convenience to formerly address those issues you mentioned. Please contact our Executive Office administrator.
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Additional Information about Crowne Plaza Hotel Old Town Alexandria

Also Known As:
Crowne Plaza Alexandria
Alexandria Crowne Plaza
Address: 901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)
Phone Number:
Region: United States > Virginia > Alexandria
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#28 Family Hotels in Alexandria
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more   less 
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