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“Poor experience” 2 of 5 stars
Review of Crowne Plaza Hotel Old Town Alexandria

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Crowne Plaza Hotel Old Town Alexandria
3.5 of 5 Hotel   |   901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)   |  
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Ranked #29 of 49 hotels in Alexandria
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Poor experience”
2 of 5 stars Reviewed January 22, 2013 via mobile

The staff is not trained properly, the left hand does not know what the right hand is doing. The breakfast was terrible and overpriced. No complimentary coffee and you have to pay for wifi. The shuttle service was a joke, I had to pay for a cab my entire stay. the hotel is not close to King street, especially in the cold weather. Management does not care as I spoke with management regarding my issues upon my departure and they did nothing to remedy my bad experience. Would not stay here again or recommend to anyone I know!

  • Stayed January 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review, January 28, 2013
I am sorry that your stay was not up to your expectations. Thank you for the feedback and we are going to address your concern with our associates. I am sorry that you had an issue with the our complimentary shuttle it does make scheduled trips to the airport every half hour on the hour and to Fairfax St and King Street every 10 after the hour and pick 10 til the hour on Fairfax and King St. Our intention at the Crowne Plaza is to make you feel as comfortable in our hotel. We do apologize for any inconveniences that you experienced.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Charlottesville, Virginia
Top Contributor
160 reviews 160 reviews
25 hotel reviews
Reviews in 70 cities Reviews in 70 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed January 13, 2013

Have stayed at this establishment a few times. I can honestly say that despite the name and general location, this property chronically falls down on the job of meeting expectations. You don't come here expecting a Motel 6 experience.

The front desk is consistently inept -- whether taking initial reservations, dealing with housekeeping or room issues, or answering rather simple questions and/or providing local information. Either Crowne has bad systems, bad management, bad training -- or all three.

Also, I would second the comment about taking care of additional charges after the fact. This is one hotel I would not trust to leave without getting a FINAL bill.

The location is nice, near a small park where you can enjoy the waterfront. However, using "Old Town" in the name implies a location almost a mile to the South. You are not likely to walk to the real Old Town, though you certainly can.

And, while the neighborhood is nice enough, it is near absolutely nothing. Good for quiet, but requires a car to do anything.

Why they charge for parking is a complete mystery. Ditto WiFi service. Both are a necessity for the location and type of traveler -- they ought to be included in the price IMHO.

The rooms are adequate, but unimpressive.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review, January 16, 2013
Thank you for choosing our hotel for your lodging, we appreciate your feedback. We take a great deal of pride in our operation and are continually striving to achieve the highest levels of guest satisfaction. Encounters such as the ones you experienced deter from our overall objective and as such are of great concern to us. We would appreciate you contacting the hotel directly at your convenience to formerly address those issues you mentioned. Please contact our Executive Office administrator.
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Waldorf, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 7, 2013

I booked this room through priceline( I love naming my own price). I called after booking and asked if I could get a room on a high floor with a river view and I was accomadated with that and was very happy. The view was awesome fyi. NIce sized room, huge king size bed. I am not a fan of ANY hotel that tries to make you pay for WIFI, come on now, it's 2013, is it really hurting you to through in the wifi? As far as paying $20 for parking...Don't do it! If you stay the weekend, just park on the street for free. Overall, great stay. Oh and did I mention.... I paid $65 a night through priceline...beat that!

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murrieta, California
Top Contributor
108 reviews 108 reviews
43 hotel reviews
Reviews in 58 cities Reviews in 58 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed December 15, 2012

We thought this was a bit closer to King Street but it was a good 15-20 minute walk - about 8 blocks. Rooms are comfortable with nice linens. Parking was additional $20 but it's outside with no protection so seemed a bit high. Check in was fast and easy.

There was a bit of confusion on the deposit required for "incidentals" - they charged a very odd amount of $32.88 and this should have gone back on our card after several days as we had no incidentals. The $20 parking fee was charged in a different transaction. Upon returning home I noticed the deposit amount had actually cleared and charged to our card and not cancelled or credited back as promised. I called the hotel and was promised a call back. This did not happen. I finally sent an email which quickly resulted in a phone call from them saying they would look into it. No response as of yet so I finally had to dispute with my credit card company.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, January 2, 2013
Dear Malcolmsmom,

Thank you for submitting your review of our hotel. I certainly appreciate you taking the time to bring this matter to our attention. We take comments such as these seriously and would like to follow up with you. I have sent you a private message in effort to obtain more information.

I look forward to hearing back from you very soon.

Sincerely,

Lera M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valdosta, Georgia
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 30, 2012

Stayed here on business. Staff friendly and helpful. Room was clean. Hotel has shuttle to and from Reagan airport, and to King St for shopping and restaurants. Quiet area and away from hustle and bustle but not too far to get to DC area attractions.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 28, 2012

Not the best Crowne Plaza I have ever been to, but wonderful location to experience Old Town Arlington, which is worth the visit. The rooms are average, but very clean. The staff will go out of their way to accommodate you. I would without hesitation recommend or stay again.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 19, 2012

I stayed here for five nights on business. The hotel and room itself were clean and well presented. Alexandria Old Town proper is about 15 minutes' walk south of here and the nearest Metro station (King Street) is around 30-40minutes' walk.
The location is a mix of good and bad, it's right on the shores of the Potomac and there's a pleasant promenade area along the waterfront with a view into the centre of Washington DC and the Capitol Building. However, the river is the approach for the National Airport so aircraft noise is noticeable (or was in my room) but not oppressive.
If you're going to regularly be using the Metro I would recommend staying somewhere slightly closer, that being said it is a pleasant walk through the suburbs and there is a shuttle bus.

Room Tip: Ask for a room on the DC side, from the higher floors there will be a view to the Capitol.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review, November 28, 2012
We thank you for you comment. We strive for guest to have a pleasant stay with us. When you stay with us in the future, we do have sleep amenities for your room to help suppress any disturbances while you are sleeping. You are right about the view, we had many compliments of the rooms view of the Capitol. Again we hope that next stay with us that will be just as pleasant.
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Additional Information about Crowne Plaza Hotel Old Town Alexandria

Address: 901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 49 hotels in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Old Town Alexandria 3.5*
Official Description (provided by the hotel):
Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more   less 
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Also Known As:
Crowne Plaza Alexandria
Alexandria Crowne Plaza

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