To put this review in context, I am a Platinum Priority Club member, with over 360,000 points. I travel a lot, and I stay at the Holiday Inn/Crowne Plaza chain a lot. I don't think my expectations are unreasonable.
I've been traveling to the Washington DC area once or twice a month on business for about three years, and I tend to stay in Alexandria because it's close to my major business partners.
When I first started going to Washington DC, I thought this Crowne Plaza might be my hotel of choice: good location, nice view, decent rooms. But it turned out that on literally every visit I had to make a special trip down to the front desk at least once a day to get me electronic key re-magnetized. No matter how far I kept the key away from anything that could affect it, it lost its magic at least once a day. After a while that got old, and a year or so ago I stopped staying here.
Due to a mistake in scheduling on my part, I recently ended up staying here once again, and I was equally disappointed once again.
I tend to get up very early, and I really enjoy starting the day with an espresso-laden Starbucks latte. Typically I am up before a Starbucks is open, so typically I buy one the night before and microwave it in the morning.
Well, my room at the Crowne Plaza did not have a microwave. It had a refrigerator and other amenities, but no microwave. I went down to the front desk to ask about this. The manager informed me that they don't have enough microwaves for every room, so they move them around. I asked if he would mind trying to locate one for me, and he said he would. He also said that in the event none were available, I could come down in the morning and use the one at the front desk.
I went back to my room, and a while later tried to call the front desk with an question about the Internet. The phone did not work. Neither the internal nor the external circuits would take a call.
As luck would have it, as I was trying to call the front desk, the manager called me to make sure he had the right room number just in case they found a microwave. I gave him my room number, and that was the last I heard about the microwave. I never got one.
I woke up at about 4:30 am, and went down to the front desk with my cold coffee in hand. But when I got there, the desk clerk informed me that the microwave at the front desk was broken. I repeated my story of the night before, and he just shrugged his shoulders.
And so I sat looking out at the beautiful river view, drinking my ice cold coffee as the day began.
Again, my fault for bad scheduling. I will do my very, very best to make sure I don't end up staying here again on future trips.
- Official Description (provided by the hotel):
- Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more less
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- Also Known As:
- Crowne Plaza Alexandria
- Alexandria Crowne Plaza