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“Great room” 5 of 5 stars
Review of Crowne Plaza Hotel Old Town Alexandria

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Crowne Plaza Hotel Old Town Alexandria
3.5 of 5 Hotel   |   901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)   |  
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Ranked #32 of 50 Hotels in Alexandria
NYC
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Great room”
5 of 5 stars Reviewed April 4, 2012

First time here. I'm usually a Holiday Inn customer but was very pleased. Kudos to Nasra on the front desk who bumped us up to a suite and free buffet. However they still haven't fixed the Key thing and I kept returning for a new key. Lots to do in Old Towne including Restaurants,pubs and walking or boat tours. It was a leisurely 15 min walk to King Street or take the Hotel Shuttle which leaves every hour. We also loved the paved Bike/walking trail that hugged the Potomac river. There were about 4 PC's and no waiting in the lobby. The only activity seemed to be in Old towne. Walking the streets around the hotel I noticed it was very desolate of people. It is a Business area but we were there Sat-Tuesday. Lastly, add a star if you like American History. There's plenty here.

Room Tip: Ask for a free upgrade.
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  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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478 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Reston, Virginia
Top Contributor
67 reviews 67 reviews
41 hotel reviews
Reviews in 47 cities Reviews in 47 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed March 27, 2012

I stayed at this property last month. At check in, I was given keys that did not work. The front desk was understaffed. When I went back for new keys, I had to wait about 20 minutes. On the upside, I was given a river view room, which I had not initially reserved.

The room itself was good. Comfortable bed, enough room for two people, clean bathroom, etc. Unfortunately, the walls were paper thin. A family entered the room next to me around 2AM and I could hear word for word what they were talking about. Also, their baby decided to have a crying fit.

Room service for breakfast was prompt and tasty. I accidentally checked off the wrong beverage on my order ticket and the delivery person kindly went back and got a replacement beverage.

I would not stay here again because of the thin walls. Otherwise it's a perfectly good place with a nice location.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Top Contributor
66 reviews 66 reviews
45 hotel reviews
Reviews in 48 cities Reviews in 48 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 22, 2012

The people here are great. Very friendly and helpful. Nice restaurant especially for the breakfast buffet.
Location is a 20 minute walk from trendy King street.
Safe location too
Walk to the Royal Restaurant for good diner food, a la Lucia for fine Italian food is 2 blocks away. Great running trail 15 feet outside the doorway. Van service to Reagan that runs on time.
Downside is you have to pay for in room Internet and there is weak wireless service only.
And most aggravating is that every time you leave your room you need to have a new key made to get back in. They say they're getting new locks but they never seem to actually get here.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, ihgcare at Crowne Plaza Hotel Old Town Alexandria, responded to this review, April 21, 2012
Dear Ord737fo,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,
Brenda J.
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westport, Ireland
Top Contributor
181 reviews 181 reviews
107 hotel reviews
Reviews in 99 cities Reviews in 99 cities
168 helpful votes 168 helpful votes
3 of 5 stars Reviewed March 20, 2012

Extremely sullen receptionist - must have been a bad day ...Hoped to get a good upgrade with my platinum priority club membership. But at 3pm when I checked in the best rooms on the 12th floor overlooking the river had still not been serviced. Free wifi with PC - cost taken off the bill. Got a welcome pack of popcorn an apple and some water at reception - ho hum. The bed was comfortable and had my best sleep of the week but the breakfast was poor. If it wasn't free I would have complained. good packages if you look on the ICH website - I got a night b&b plus free parking for USD129 on a Saturday night. they also provide a shuttle service into the main tourist area of Alexandria which might suit some but it was only 15 mins walk from King St. Try o'connells pub for a lively night - they also show rugby if you are that way inclined.

Room Tip: Ask for 12th floor overlooking the river
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, April 15, 2012
JMHGlobetrotter,

Thank you for taking time to comment on your recent stay. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. We look forward to hosting you on your next trip!

Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hampshire, USA
Top Contributor
76 reviews 76 reviews
13 hotel reviews
Reviews in 36 cities Reviews in 36 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 10, 2012

My most recent stay here shows that reinvesting in the rooms makes a huge difference.

The hotel bar/restaurant was quite a surprise, lots of local beers on tap, nice range of good food and not a per diem crusher.

The front desk staff seem bored, but the place is a decent place to stay and grab some food.

Breakfast is nothing to write home about. Typical buffet and unimpressive menu items.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2012

Food was excellent. Great selection and choice of breakfast foods.
Clean, bright and great service. Was served by a waitress named Senait
who was very efficient and friendly. Try it, you will like it.
Randy McDonald

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
2 reviews
3 of 5 stars Reviewed March 1, 2012

I often stay at the Crown Plaza Old Town and the morning restaurant manager Nancy is always a pleasant face and insures excellent service. She often goes out of her way to insure that each guest is taken care of.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Old Town Alexandria

Address: 901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #32 of 50 Hotels in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Old Town Alexandria 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more   less 
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Also Known As:
Crowne Plaza Alexandria
Alexandria Crowne Plaza

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