My husband and I, together with out 2 friends stayed for 3 nights at the hotel in June.
The room was good, clean and nice. However, the service was horrible.
One afternoon we left the room late (12pm) after a sleep in and came back to find that the room had not been cleaned at all. We buzzed reception and were told that the rooms only got cleaned once a day and we had missed it so too bad.
Unsatisfied with this answer, we went down to the front desk to clarify what was going on. The manager on duty was the rudest I'd ever had to displeasure of dealing with. She repeated that it was our fault that the room had not been made up.
Halfway through our conversation with her, she went off without warning and served another customer and left us hanging for a good 15 minutes. After that she refused to talk to us and was just downright rude.
I am very disappointed in the level of service at this internationally known hotel chain.
I would never recommend anyone stay there. It completely ruined our trip to DC.
- Official Description (provided by the hotel):
- Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more less
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- Also Known As:
- Crowne Plaza Alexandria
- Alexandria Crowne Plaza