I recently had to book a 3 day stay in Alexandria VA to help my daughter whose home was damaged in the flooding that occured a week before as a result of Hurracaine Irene. She was evacuated from her home amid substantial flooding and the next day went to the hospital. Following the premature birth of her son, she was released but had no place to return until repairs could be completed on her residence. I flew up to Alexandria to help with the transition, home repairs, shopping and the host of other activities to allow her to rest and take care of her baby.
Unfortunately, because of several conventions and tours occuring during that week I could not find a room anywhere near Alexandria. The best I could do was book a one night stay in the Crowne Plaza for the first day of my visit.
Once checked in, I had three hotel chain loyalty clubs to which I belonged trying to find suitable accommodations for the duration of my stay, all of them, save the IHG chain Priority club just shrugged their shoulders and offered a statement of good luck. Not the Crowne Plaza. Their manager, Rachad Kottir would not be detered and indeed found a room for me on a night by night basis that allowed me to provide continued, unfettered support to my family. Moreover, she arranged complimentary breakfast each day of my stay.
The Crowne Plaza team was fantastic; from the valet, the restaurant and housekeeping staff, to the front desk.
What I appreciated most was her ardent and sincere desire to fix the problem and she would not rest until she did. On the last day of my stay, temporarily without a hotel room, while I was in the super market shopping for my daughter to restock what had been lost in the flood, Rachad called me and asked if I could stop by and check into the room she found to complete my stay.
It is this kind of customer service that separates the Crowne Plaza from the others.
I travel to Washington DC on business about twice a month and stay routinely at two other chains along with the Crowne Plaza. No longer.
- Official Description (provided by the hotel):
- Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more less
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- Also Known As:
- Crowne Plaza Alexandria
- Alexandria Crowne Plaza