My husband and I stayed at the Morrison House for 4 days mid April. First mistake was booking through Travelocity Top Secret Hotels. I paid for a four star hotel, but this is no four star hotel. Once I found out the name of the hotel, I found review after review complaining about being put in their first floor (basement) rooms which are below grade, and look up at the street level. Sure enough, this is where they put us when we checked in, even though I asked to be put elsewhere. The response was, "Well, for what you paid for your room...we're full." The window in our room looked up at the courtyard in front of the hotel (at the feet of people standing or sitting there), so if there were people in the courtyard, we couldn't open our drapes because anyone sitting in the courtyard was 5 feet away and could look right in our window. The room also smelled moldy, and dank. When we asked to be moved again on our second night, we got the same story. The sad part is this was the worst part of an otherwise great vacation, and I could have gotten a beautiful room at Embassy Suites, the Hilton or the Marriott for the same price. I wouldn't pay $50 for this basement room (my husband kept referring to it as "the dungeon") if I knew that was what we were getting. When we go back to Alexandria again, we will go to the Embassy, Hilton, or Mariott. This was my first time using a Kimpton hotel, I'll never use one again, there are lots of choices out there. Fool me once, shame on you, fool me twice... I have used Luxury Link and other sites to book four star hotels and find new brands, but this is one brand no one needs to find.
Book at any other hotel that is not a Kimpton.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Michael W,
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Thank you for choosing the Morrison House for your recent stay with us. I’m sorry that you were not satisfied with your room assignment and that we were not able to upgrade you do to our availability.
All of our deluxe rooms, which are located on the upper floors of our hotel, were reserved by guests who specifically booked these room types.
If you prefer to be on an upper floor please remember to reserve one of our “deluxe” rooms. The queen and king rooms are located on the lower level of our hotel as outlined in the room description on our homepage.
Again, I apologize that we were not able to change your room type and that you did not fully enjoy your stay with us. I would be more than happy to personally assist you with any future reservation needs. I can help you with the room type selection and I will ensure that your next stay with us will be flawless.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.