Our experience was very similiar to the other reviewers. Hotel decor and amenities in the rooms are wonderful. Location is great for staying around Old Alexandria or sightseeing in DC. Unfortunately this hotel has not been completely transformed from a Holiday Inn. As others have stated...the air conditioning is primitive and it sounds like they keep putting people (us included) in rooms when they full well know the air conditioning does not work or is so noisy that you cannot think. We had the same problems with the shuttle service as others have had. Despite how the manager responded to a previous review....the hotel staff repeatedly tells you that the shuttle service is available from the metro...however when you call to get a ride they tell you that that service is not available. Despite what the manager says...there was no scheduled metro pickup service when we were there. The hotel also has a very nice indoor pool. Great for swimming laps. Unfortunately I was only able to use it once. There are no pool hours posted. When I tried to use it the pool was closed and when I called the front desk to find out what the hours were...the answer was...we are trying to figure that out. I am not one to write reviews, However after reading the Hotel Managers comments on this website I felt compelled to validate what others have said. If the local management team accepts these critiques and reacts positively, they can raise prices and stay sold out. (and stop giving away bottles of wine and further discounting rooms due to their poor service) If not it should go back to a Holiday Inn.
- Official Description (provided by the hotel):
- Hotel Monaco Alexandria, in the heart of Old Town Alexandria, is a luxury boutique hotel with rich design. Discerning travelers will appreciate the sumptuous décor, top-notch service and eclectic sensibility that this Kimpton Hotel provides. The hotel aptly reflects its historically rich surroundings, adding contemporary comforts for a memorable stay near Arlington National Cemetery, Mount Vernon and all of Washington DC’s many attractions. Conveniently adjacent is the exceptional Jackson 20 restaurant. ... more less
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- Also Known As:
- Hotel Monaco Alexandria Kimpton