After reading all these fantastic reviews, I was so thrilled at the fantastic rate my colleagues and I had for the Monaco. Having stayed in other Kimpton/Monaco hotels, I knew that this would be a great stay. However, despite the cool décor in the rooms and lobby, the comfy beds and the HDTV in the room, my stay was less than wonderful. My message to fellow reviewers... did we stay at the same hotel?
The air conditioning system in the hotel is primitive. The units in the room are so noisy; one must turn them off at night in order to get a good night's sleep. The choice is either to sleep and sweat or stay awake serenaded the sound of a lawn mower. I was going to complain, but after talking with my colleagues and other guests, I discovered all the rooms were like that. The public areas of the property were not air conditioned. The hallways were sweltering and the lobby was quite “tropical”. If there was a heat wave, it could be forgiven however the temperatures outdoors during that time were average.
Two computers and a printer do not a business center make. The charges for printing and internet access could be simply classified as "price gouging.” Almost 2 dollars a page for printing and 6 dollars for 15 minutes of Internet access? In this day and age most hotels offer such services at much lesser rates, or at no additional cost.
The front desk refused to give me a receipt for my stay even though I booked directly through the hotel. If I had not been late for my flight, I would have pressed the issue. This was totally unprofessional. My colleagues had the same problem. One colleague was billed twice and fought (and won) her right to a receipt.
On two occasions, when requesting a shuttle pick up from the metro station, the female staff member on the phone refused to send the shuttle and told me to take the public bus. A colleague called for airport pickup and was left there for over an hour until she was forced to take a cab (Although the hotel did reimburse her). I found upon multiple inquiries about the shuttle service, it seems that the staff are reluctant to offer this service. They tended to hemm and haw and implied that the shuttle was not available. One staff member had no idea that the shuttle dropped off at the Metro station. The moral of this story is: if you don't want to offer a service, please DO NOT ADVERTISE OR TELL GUESTS THAT SUCH A SERVICE EXISTS!
I did not have a closet in my room. The armoires are not large enough for even one guest. In the armoires are dozens of items for sale…from naughty underwear to threadbare bathrobes. I had to stuff all the sale items in the drawers so I could hang up my suits. There were so many items in the armoire that it was impossible to use most of it.
All in all, this was a disappointing stay. We had been staying at the Hampton Inn up the street, but we thought the Monaco would be a change of pace. The Monaco is pretty on the outside, but under all the expensive décor is a worn down hotel with a staff that seems just a worn down. The Monaco is a minimum service, older property and should be priced and advertised as such.