We've been coming here for years and love the hotel and usually leave a good review, but this time around was different... this review is for this experience only and we hope it is back to normal again next year!
Unfortunately, this year we had a very bad experience with extremely noisy neighbors (seriously loud/noisy at 11:45pm - totally unacceptable) that did not get dealt with by the hotel staff...
We therefore asked to move rooms and were offered unacceptable options (other noisy rooms by maintenance etc.). Finally we were moved to room 653 which we accepted (as one of us needed to work during the day).... Over the next several hours it became obvious we had made a bad choice as started to smell musty (not noticed initially as AC was set very cold)... it was too late to move that night so we asked to be moved yet again the following day... no room has got like this overnight - there is obviously an ongoing damp/must problem with this room...
So - 3 nights in 3 different rooms - one of them which was uninhabitable.
Staff dealt with things in a very understanding and friendly way, but as regular visitors here we don't feel the options presented (until the last night) were good... We would rather they would have addressed the noisy party and left us where we were...
- Official Description (provided by the hotel):
- Hotel Monaco Alexandria, in the heart of Old Town Alexandria, is a luxury boutique hotel with rich design. Discerning travelers will appreciate the sumptuous décor, top-notch service and eclectic sensibility that this Kimpton Hotel provides. The hotel aptly reflects its historically rich surroundings, adding contemporary comforts for a memorable stay near Arlington National Cemetery, Mount Vernon and all of Washington DC’s many attractions. Conveniently adjacent is the exceptional Jackson 20 restaurant. ... more less
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- Also Known As:
- Hotel Monaco Alexandria Kimpton