I've stayed at about 7 other Kimpton hotels in the US and this one is just not on par. They do not give you that Kimpton feeling that they are happy to see you or care that your guest needs are met.
The floor in the lobby is dusty and dirty. The public inside waste bins are all full. Two mornings in a row the complimentary coffee was gone at 8:45 am. When on the second day, I inquired as to whether there was more coffee coming they said yes but they were busy with a lot of guests. It seems they should know how many guests they have and plan accordingly. It took 20 minutes for them to refill coffee and another 5 for them to realize they needed cups too. Then they realized the milk and cream were gone too. This is also the first Kimpton where I have seen last night's room service linger on the hallway floors until morning.
Hopefully the other Kimptons in the area are better. If, like me, you stay at the Kimpton Hotels for the quaint things that make a hotel more pleasant, skip this one. You may as well stay at a Marriott or a Hilton.