Stayed at the Hotel Monaco, Alexandria in March 2013. Our accommodations were a Mediterranean Suite connected to a Loft Suite. Had a delayed response in our accommodations requiry but the GM, Matthew Hurlburt, was quick to step in and rectify. Let me note that Mr. Hurlburt is a hands on manager and does not hesitate to communicate directly with his guests. It's a shame that some of the staff does not share his views on service.
I was contacted 2 days prior to our arrival via email by a guest service manager asking if we needed anything let would enhance our stay. Overall, we got the impression that the hotel was very guest oriented thru our communications with staff and the website.
Pulled up to hotel in taxi, I had to unload luggage for 4 people while the doorman watched me as he was more concerned with valet parking, I assume it's more of a financial incentive for him to cater to the valet parking.
Checked in at Front Desk, waited 10 minutes for bellman. Bellman explained it was very busy. This is not an excuse for hospitality workers as I am paying the same rate whether it's busy or not. As part of my rate is for service, unless you are willing to decrease my rate at "busy" time, don't even use this as an excuse.
Wine Hour at 5:00pm each day.
This just turns the lobby into a zoo at that time.
Requested one for my daughter but was told there was no more available. Um, this is one of your signature gimmick, it's like going to Starbucks and then being told there was no more coffee.
Chic / Eclectic design
Look closely, lamps were of poor design, loose sockets. The overall "mood" lighting throughout the property gives the impression of trying too hard to be hip.
Overall, due to the limited options of accommodations in Alexandria and the monopoly that Kimpton have in the town, their hotels are probably the best options that you have. I would most likely stay in DC or National Harbor next time I'm in town. As in reading other reviews for the Kimpton properties in Alexandria, it seems to be their MO to comp guests wines/snacks when there are issues. In my opinion, I rather have things right the first time. The concept behind Kimpton is good, the issue is in the delivery.
- Official Description (provided by the hotel):
- Hotel Monaco Alexandria, in the heart of Old Town Alexandria, is a luxury boutique hotel with rich design. Discerning travelers will appreciate the sumptuous décor, top-notch service and eclectic sensibility that this Kimpton Hotel provides. The hotel aptly reflects its historically rich surroundings, adding contemporary comforts for a memorable stay near Arlington National Cemetery, Mount Vernon and all of Washington DC’s many attractions. Conveniently adjacent is the exceptional Jackson 20 restaurant. ... more less
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- Also Known As:
- Hotel Monaco Alexandria Kimpton