I have never written a review about any I have stayed. However, in light of my experience a few days ago, I feel compelled to do so as I do not want anybody to have the experience that I did. We stayed in Room 371. Upon our initial arrival a bit after midnight, the room smelled very musty, which wasn't a good sign to me. Then, my boyfriend noticed dead bugs in the air conditioning vents. However, given the late time we checked in, due to arriving late after a visit with family, we decided to bear it and just go to sleep. After falling asleep, I felt something in the bed. Panicking, I reached through the sheets and noticed what looked like a dried chickpea/garbanzo bean. I was paranoid that this might be a dead bug, rolled up into a small, but thankfully, it wasn't. It was late, and I was tired so we stayed in the room, and I tried to sleep, waking up periodically because of what I found in the bed. Obviously, the sheets could not have been washed since their last use because washed sheets would not have old food in them.
In the morning, my boyfriend went to exercise, but couldn't. The exercise room had one bike, which was broken. He also sat on the couch, and sat on a nail. We also tried to use the Internet that morning, but couldn't because it was so slow. Really bad.
I had never had such a poor experience, in particular finding something in the bed, so I decided to complain when I checked out. So I did. The lady at the desk as well as the lady previously at the desk told me that it was my fault because we did not change rooms. They also told me that nobody told them about the broken bike- apparently they do not do checks of the exercise room, but rely on customers. They also told me that it was a room issue because nobody ever complains about the rooms - however, what about the exercise room and Internet service? I asked to speak to the manager, but she was not on site. Neither of the ladies was sympathetic or helpful. Then one told me that they would refund me for what I paid. They proceeded to call the manager and asked if I wish to speak with her. I did speak to her. After I spoke to her, the lady asked me if she approved the refund. However, nobody ever told me to speak with her about the refund. So they called the manager back, doing so outside rather than in front of me. The lady at the desk then went on to do the refund. When doing so, she asked me why I stayed two nights despite such conditions. I proceeded to explain to her that I did not, and checked in at midnight that morning, which the other lady could confirm. She gave me the bill to sign. I noticed that it was for the wrong price - approximately $150, when I remember paying around $59. I told her that the price was wrong. She told me that is the price, and I should have the receipt. However, the lady did not give me a receipt when I checked in. I then looked at the rest of the receipt and noticed that it was not my name. I told her this, and she gave me the wrong room number, 311, which she said she gave me, but I told her was not the number on the room key envelope. She then acted like it was my fault that she was going to give a refund for a completely different customer. At one point, she questioned why my boyfriend's name was on the bill and not mine. At no point, did she apologize for the inconvenience.
So, if you are reading this and considering staying here, do not. The entrie experience in the room and attempting to get a refund was very unnerving and unsettling. I have never had such poor customer service as well as room conditions.
Do not stay at the location.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.