I stayed at this hotel and will not stay here again. I sam a diamond memeber of Choice Privialges. I am traveling nurse and travel 52 weeks a year and will be in this area all summer. Rooms are nice but most of staff is awful. It took 30 minutes to check in. Hair dryer did not work and when i complained was treated as if I had asked for something unreasonable. Did change rooms after I called corporate office. In new room phnes did not work for wake up call and I had no coffe pot for coffee. They did fix phone but were upset about it. They never did get me a coffee pot and I was tired of complaining to them. The food service staff were wonderful and nice. Most of staff needs a class in customer service. The do not like complaints and I find that Choice hotels does little. I used to love staying at Comofrt Inns but I find now that many have very poor customer service. I have not seen this in other hotel chains and see an improvement in customer service but Choice hotels just does not seem to want business people any more.
- Official Description (provided by the hotel):
- The Comfort Inn & Suites Alexandria is conveniently located directly off of I-495 Capital Beltway in Alexandria, Virginia and is an affordable alternative to lodging in downtown DC. Convenient to the Ronald Reagan Washington National Airport (DCA), the Pentagon, the National Mall, the Smithsonian Air & Space Museum, the Lincoln Memorial, the Washington Memorial, Arlington National Cemetery, National Harbor, The White House, Holocaust Museum and the Kennedy Center for the Performing Arts, the Comfort Inn & Suites Alexandria is the ideal location to see all that DC has to offer! ... more less
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- Also Known As:
- Comfort Inn And Suites Alexandria
- Comfort Inn & Suites Alexandria Hotel Alexandria
- Comfort Inn Alexandria
- Alexandria Comfort Inn