Stayed ther recently and it was a NIGHTMARE!!! Low price tag but STAFF/GM "Laura Lee" customer serivce skills stink!!!! Day#1 Phone/refrigerator does not work Day#2 No water pipes burst No hot water. Guest were not notified water was off until you decided to use the water(NO notice to the guest) Laura Lee,GM told staff to tell the guest who asked to see her she does not have time to see them. But she actually came out of her office looked at the guest no type of ackowledgement or response to the guest and then went back into her office. When asked staff member(s) who the owner is of this franchise, GM only told her staff to contact Choice Hotel customer relations and they do not know the owners name???? Come on now! Also check in paperwork was forged by someone else (Staff) not by the guest or guest initials and that was totally ignored when questioned. Last I remember Forgery is a crime!! Laura needs customer service training ASAP along with the Do's and the Don'ts of how to handle situations thatmay occur . By the way the guest that complained thru Choice Hotel was put out and told their reservations were wrong and it was nothing they can do about it!!!!!! Guest confirmation showed correct departure day leaving a day later but because guest complained about Laura Lee she decides , Oh we have a full house and no room for you today. You have to LEAVE by checkout 12:00 noon because your confirmation showed today!!!!! GM wouldnot look at confirmation and had already booked the room the guest were in. Mistake if you stay at Comfort Inn-Landmark on Duke Street!!!!!!!!!!!!!!!!!!!!!!!!!
- Also Known As:
- Comfort Inn Landmark Hotel Alexandria
- Comfort Inn Landmark Hotel
- Landmark Comfort Inn
- Comfort Inn Landmark Alexandria
- Alexandria Comfort Inn
- Comfort Inn Alexandria
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