I had on a very nice dress to dinner last night, and the server spilled an ENTIRE tray of drinks down my back. The drinks fell over the high backing of the chair and straight into my seat - covering everything from my hair to my entire dress, and purse that was on the floor. The server was very nice and apologized many times. The manager did not come over ONCE although I saw two of them walking around constantly. The glasses broke on the floor as well, and still, no manager came over to see if I was okay or hurt. The bill came, and nothing was taken off. Trust me, I am not one to be picky about a bill, but all I could think about is even somewhere like OUTBACK steak house would have comped the meal AND given me a giftcard to come back (I used to work there years ago, so I know this!). This place had a entrance fee, and a minimum of $25.
Side note- interesting how they need a minimum of $25 when each entree is at least $22. They must not attract the correct type of customer to regulate these things - which further proves my point.
Anyways, I brought up to the waiter that at least my dry cleaning should be taken care of, and he offered to pay me his own CASH. That was very nice of him, but I told him that I did not want HIS money and the manager should have done something about it! They ended up taking ten dollars off.
All I could think about is how sticky I was, my dress ruined, my hair knotted up, and quite embarrassed since the entire restaurant looked up to the glasses breaking. I didn't even go out for the rest of the celebration afterwards because I was soaked and reeked of alcohol. To top all of this off, the manager was nowhere to be seen.
If you have a special event or something really important -- I would definitely not recommend this place. Definitely not customer service orientated, but for something quick and entertaining, this would be the place to go.
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