This hotel gives the impression that it just wants as much of your money as it can get. Heavily overpriced rooms, $24 valet parking only option, $10 for a few mins of wifi, $5 for bottle of water that is left in room. On top of that, the fridge in room is locked (contains more overpriced drinks and nibbles) so if you want access to a fridge, you have to ring for it and a poor little women drags into your room a well beaten up small fridge and plonks it on your room floor - more cheap motel than decent hotel.
On top of this, having booked a Club room, and paid in advance, on arrival we were given a non Club room, with interconnecting door that is made of paper so not only can you hear next doors conversations, the TV channels but also their coffee maker burbling away. It was on 4th floor. I complained and it was only at this point that they offered me access to the Club level lounge (free breakfast) which, as I'd paid for it, was not exactly something I felt was much of an improvement.
Point of note, whilst I stood at reception discussing the problem, a number of phone calls were taken complaining about the wrong rooms and all were fobbed off with stories of being over booked, don't ring reception, go back down and make a fuss.
Apparently Westin policy is that a room reservation, whether paid in advance or not, is ONLY a request, so although I'd paid for a Club room on 8th or 9th floor, Westin can put me where they like.
Eventually we got our 9th floor room, free bottle of water in room, no interconnecting door. However there is no guidance in room as to this Club lounge for inclusive breakfast (which was very nice and sufficient I will add) and a phone call to guest services for advice, led us to a private breakfast meeting on 2nd floor - pathetic.
If you are on business, don't care about the costs and get a taxi downtown for a meal, go for it. If you are paying yourself, go elsewhere would be my suggestion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.