The Westin, Alexandria has some work to do. The 3 day experience was filled with ups and downs, but the downs won. The staff is extremely hit and miss - our check-in was terrible, our check-out fine.
The first night my husband went to the front desk to let them know that the promised "in-room" safe, was not in our room. They asked him to go back to the room to check - saying that it was behind the dresser door on the right - it wasn't. He checked again and called back down to let them know. Their response was - "well, we'll try to locate one for you - do you really need it?" WHAT? Yes we need it - we had planned 3 full days of sightseeing and wanted our valuables to be contained. They told us that we could put our valuables behind the front desk instead. No way...
The restaurant was nice and accommodated our 15 and 12 year old kids - we were too tired to walk to Old Town Alexandria for dinner so we stayed in the hotel - the food and service were not disappointing.
The room (a double) was small but fresh and contemporary, however room towels were not replaced every day as requested, the coffee service wasn't replaced as it should have been, the shampoo/conditioner and soap were not replaced and the ice bucket disappeared after the first night.
The pool on the 3rd floor is extremely small and children are not welcome - that was our experience. The lifeguard was very rude and extremely unfriendly. After one visit, we bagged the pool idea - one of the reasons we booked this hotel.
Our next family visit to the DC area will not include the Westin, Alexandria.
- Official Description (provided by the hotel):
- The Westin Alexandria blends sophistication and elegance with the historic surroundings of Alexandria. Located in Old Town Alexandria, our hotel is an oasis of personal, instinctive comfort. ... more less
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- Also Known As:
- Westin Alexandria Hotel Alexandria
- Alexandria Westin