This is a hotel where everything seems to have a charge and the service / ammenities aren't up to the Westin reputation. Paid $26 for our car to sit in their garage for 24hrs. Close to Metro station and inexpensive to go into Washington DC for a soccer game. Bar closed at 11 PM on a Sat, so we had time to get in an order - NO food available. Got kicked out a bit later as they were basically closing down the bar behind us. No ice bucket in the room, something housekeeping should have noticed. Ice machine on our floor was out of order, so guess no need for ice bucket! Went up to another floor - collected ice in coffee cups. While taking shower, water was draining so slowly that it was up to my ankles by the time I was done. Could have called in the missing ice bucket and the slow drain - but at midnight, not much point in that. NO mini fridge, hotel info said we could call and request one. Fancy hotel and not even a tiny mini fridge??? Reviewing our bill we found we'd been charged $4 for a bottle of water. Seems that the two bottles sitting out had two DIFFERENT hangtags. One bottle was complimentary and the other said $4. We drank the wrong one - evidently someone had checked out room, noticed the $4 bottle was gone and billed us. The desk manager gave us a credit. Still seems odd that they'd have two different hangtags. We would have expected a higher level of service, oversight and a bar that was open later than 11 PM on a Sat from a big name hotel in a prime location. We recommend checking out the other big name hotels within blocks of the Westin, maybe they do better at the small stuff. Not a hotel we would return to.
- Official Description (provided by the hotel):
- The Westin Alexandria blends sophistication and elegance with the historic surroundings of Alexandria. Located in Old Town Alexandria, our hotel is an oasis of personal, instinctive comfort. ... more less
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- Also Known As:
- Westin Alexandria Hotel Alexandria
- Alexandria Westin