We checked into the Westin Alexandria with a great deal from an online discounter. We got a room as I requested when I called earlier in the day (on an upper floor and far away from the elevator) but there was only one hand towel in the room. the shampoo and conditioner had been left in the shower, and the thermostat was set at 68 and wouldn't hold my changes.
We called the desk first about the towel situation and because it was already 10:30 we asked for a quick turnaround to get us some towels. We were told they had "run out of towels earlier and were bringing them around." Does that seem weird for a four star hotel or am I crazy? The we called again when we realized the problem with the thermostat. The desk seemed familiar with the issue, and said they could fix it from there. In itself that's a little troubling - whey haven't they fixed it systemically already if they know about it? Five minutes later there was a knock on the door and we figured it was housekeeping, only to find a serviceman about the thermostat. All he did was explain that he had to change it from the main server or something - it was very confusing. He was very nice, but we weren't sure why he bothered to come up. We said great, please fix it, and added that we were still waiting for towels. He volunteered to bring us some, which he did right away. Half an hour later we were in bed, lights off, and housekeeping (we assume since we didn't go to the door) finally arrived.
So, on the plus side, the mattresses were very comfortable, linens good quality, the room was reasonably clean, and we only paid what the experience was worth.
- Also Known As:
- Westin Alexandria Hotel Alexandria
- Westin Alexandria Hotel
- Alexandria Westin
- Official Description (provided by the hotel):
- The Westin Alexandria blends sophistication and elegance with the historic surroundings of Alexandria. Located in Old Town Alexandria, our hotel is an oasis of personal, instinctive comfort. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Starwood, Amex, Travelocity, Orbitz, Booking.com, Tingo, TripOnline SA, Priceline, Asiatravel.com Holdings, Hotels.com, Venere and Agoda so you can book your Westin Alexandria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.