In June, I spent two nights in the Best Western. I travel quite often to the USA and I never had such a bad experience before. I had booked two rooms and requested the highest floor. when we arrived at 11.30 the lady at the lobby told me immediately that the check-in time was 3 'clock and not sooner. I was a bit suprised because my experience is that they welcome you when you want to check in. She didn't even welcome me it was her first sentence. I told her that I was a bit disappointed and I never experienced this before but I respect the rules of the hotel. She promissed me that our rooms were ready at 3 o'clock. When I came back the rooms were still not ready. At 15.20 we received the keys of the first room and I had to wait for the keys of the second room. I received the keys at 15.45 and we get the rooms on the lowest floor while I requested the highest floor. When I was in my room the room smelled horrible. Mold was growing and the room was very soggy. Since then I still have problems with my airways because I have asthma. When I wanted som soda all the vending machines were broken. So no drinks could be found in the hotel. The next day we had some breakfast, the bread was old and there was nothing refilled. There was no yoghurt eggs etc and when I asked the person who is responsible for the breakfast she didn't even speak english. She was standing there with her hands in her pockets and didn't do anything. We left the hotel at 09.45 and when we came back at 18.00 and we wanted to fresh up the rooms where not even cleaned. So I had to complain again and finally at 18.30 they cleaned our rooms. The people in the hotel were not nice and most of them did not spoke english. I complained to the manager and the only thing she did for use to reduce one night with 50 USD. From my opinion thi is not enough, when I wanted to speak with her again she was gone. Also, you cannot load your Phone or i pad because everything is old in that old (see picture). Again, terrible service and housekeeping and I will never stay in the Best Western again. I prefer the marriot or hilton much beter service than in this hotel.
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- Also Known As:
- Best Western Mount Vernon Hotel Alexandria
- Best Western Hotel Alexandria
- Best Western Alexandria
- Alexandria Best Western