To begin with: Breakfast. Apparently the Americans call it sausage patty, to me, it's shaped like a burger, it's pork, so it's a pork burger. No wonder the country has an obesity problem! Not much in the way of healthy food either, everything was just full of fat and grease and not enjoyable.
Location: We got lost several times on the way to the hotel from Washington DC, road signs unclear but not hotels fault
Air conditioning - Very noisy.
Staff - RUDE. I was waiting for the receptionist (well, he looked like a janitor but was apaprently dealing with customers at the front desk too) to finish with a customer and was standing there for about five minutes. Then an American serviceman dressed in his uniform came to the reception AFTER me to check out. The guy at the front desk ignored the fact that I'd been standing there, waiting to check out, after he has dealt with this lady, and went to the serviceman first. But, stereotypically, the serviceman was very polite and let me go first. I got told "sign this", so I read through the receipt and signed it, and as I was doing that he began serving the serviceman. In my experience of customer service, you deal with ONE customer at a time. I was waiting for some kind of prompt to see if I had anything else to sign, but after waiting for the guy to finish serving the other gentleman I just walked out, completely dissatified with the end of that stay. Very rude of the staff, and if he is a receptionist he should wear a proper uniform.
Actually thought I'd have more nice things to say about this hotel, but I don't - except that there is a mcdonalds next door with very friendly staff - the staff at the BW could learn a thing or two from these guys.
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- Best Western Hotel Alexandria
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