I made reservations for their Mother's Day afternoon tea and they cancelled without notice. This was a very special Mother's Day for me considering I am getting married and moving to Wisconsin and will not be close to my mother anymore. The only explaination I was given was "I only work here once a month, I don't know what happened". NEVER trust this place for any special events, because they will find a way to ruin it. I called to confirm my reservations on Mother's Day morning at which time I was told there was nothing they could do. Terrible customer service. I have worked in catering and the establishments I have worked at would have NEVER been so unprofessional! We made it a point to be accommodating!!