This is our fourth visit to the Wyndham Alexandria and we love this place! Like previous reviewers the location says it all - so easy to reach by the Ronald Reagan National airport and sitting on one of the prettiest streets in Alexandria for strolling and discovering its quaint and historical delights. We planned for this DC trip as usual by contacting our local congressmen and senators 5 to 6 months in advance for tour tickets, etc. The time period is especially required to try for the White House tours. Unfortunately, due to the sequester policy in place the White House tours have been cancelled for now. (But by luck we were able to tour the White House gardens while visiting its temporary visitor center during the Cherry Blossom Festival and scored a photo op with Bo, the First Dog, who was out for a walk on the lawn. This was an awesome, celebrity moment for our grandchildren!)
A month before in advance we ordered our valuable 7 day week rail passes on the Metro DC website. These passes enabled us to hop on the trains whenever and where ever to avoid the long lines at the fare machines and the $1 extra surcharge tacked on their paper tickets, The week passes still cost $35 each but now they changed it to short trips only during commute hours. This means up to $3.50 trips and if it's over $3.50 you have to pay the difference to exit. All other hours outside of commute time the passes allow you unlimited access for a week. Weekends are unlimited all day.
Now to the issues we encountered. We booked their only three bdrm presidential suite for our party of 7 - 4 adults and 3 children. There are 8 dining chairs to their beautiful, long dining table and there are place settings for 12. There are 3 bathrooms. The unit sleeps only 6. Go figure. The sofa is not a sleeper sofa so one of the children slept on it. (All their one and two bdrm units have sleeper sofas. I was informed not for the presidential suite) We had to request extra linen. If we had all adults, I'm assuming cots would have been brought up. When we first entered the unit, it had a funny smell, a llitle bit fishy almost. And many of the doors creaked loudly. These issues were promptly taken care of with fresheners and a little oil.
As we were platinum owners, we were told our mid-week housekeeping tidy service would be on Thursday so we placed all out 4 day old towels on the floor for replacement. We came back after a long day at 4 pm and the room was not done. The front desk said housekeeping cleans the emptied out units first and then in the afternoon the mid-week tidy units. Someone would be sent right away. I said no. We have little ones crashing already. So it was performed the next day, two days before departure. And oh, the trains were loud every day by our unit, #609.
The sales desk was persistent on us attending an owner's update. For three days they contacted us and we said not really interested as we attended one 4 weeks earlier. Finally we relented because we usually enjoyed these owner's updates, get the $75 amex card, the breakfast and the presentation would be 30 to 45 minutes long. Breakfast was just juice and doughnuts, unlike other Wyndham timeshares where we had full, hot breakfasts. But that's ok. Time was set for 9:45. At 9:20 they called us to come at 9:30. That's how my husband understood it. We were disconcerted by the time change on such short notice but we took it as we were checking out at 11 (which had been requested earlier and granted). Presentation could not be 30 minutes long as they needed their full 45 minutes (actually more) with us..They were so emphatic on this and they knew already we had bought more points last time and would not be buying anything. It was miscommunication all around - the right hand not talking to the left hand.
All in all, we had a wonderful time and we will return.