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“The food is OK, but the service isn't so hot” 3 of 5 stars
Review of Romano's Macaroni Grill

Romano's Macaroni Grill
5925 Kingstowne Ctr, Alexandria, VA 22315
(703) 719-9082
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Ranked #332 of 641 restaurants in Alexandria
Price range: $21 - $30
Cuisines: Italian
Good for: Families with children, Large groups
Restaurant details
Good for: Families with children, Large groups
Top Contributor
269 reviews 269 reviews
194 restaurant reviews
Reviews in 81 cities Reviews in 81 cities
100 helpful votes 100 helpful votes
“The food is OK, but the service isn't so hot”
3 of 5 stars Reviewed April 23, 2012

As I mentioned in the title, the food is pretty good. The problem is with the service. We dined there and the waiter was on his cell phone and comparing notes with the other wait staff on roommates and the like. We were never served bread whereas everyone around us was served bread. The drinks went unfilled as he never asked us if we wanted a refill. I saw patrons walking to the bar to get refills of drinks and iced tea.

The waiter gave us our menus but never asked us if we wanted to order. We finally had to say to him that we want to order. Clearly, this guy had something else on his mind other than service. We have had that experience at Macaroni's Grill before, but not to this extent. The wait staff is clearly more interested in cell phones, text messages and gossip rather than serving customers. Keep this in mind if you go, as the food is pretty good, but the service will drive you away.

  • Visited April 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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38 reviews from our community

44% Recommend
    6
    11
    10
    8
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Alexandria, Virginia
Senior Reviewer
9 reviews 9 reviews
3 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Looks good but tasteless”
2 of 5 stars Reviewed December 24, 2011

Tried the Macaroni Grill for the third time in the last who knows how many years and things haven't changed. The food has no seasoning and nothing taste's like mama would have cooked. For the money, almost anywhere would be a better value for one's dining dollars. People who eat here and think this is good food must be the same people who eat at Applebee's and simply don't know better and cannot cook. We ordered new appetizer mac and cheese bites, which were fried balls of a mac and cheese. How can you not get mac and cheese correct, I can tell you, don't season it one bit and use very little cheese of little taste. The extra charge for the olives was an insult, the olives tasted like they were out of can from years ago, Soup was served cold, but reheated and acceptable. The main course of eggplant we were informed was cooked and not frozen or prepared in advance, but lack of hot oil can ruin good eggplant and without adequate seasoning eggplant and pasta taste, well, like bland eggplant and bland pasta. The chef's or cooks at Macaroni grill need to learn what fresh garlic, onion, italian seasonings, mushrooms, spices, mere salt and pepper, self added made the meal palatable, but for $50 for two without drinks but for a cappacino (which was good,suprise) and hot tea, I would never suggest this meal to anyone wanting decent Italian food. Let's just call it Italian style food absent taste, albeit a tastefully decorated ambiance.

  • Visited December 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
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Minneapolis, Minnesota
Senior Contributor
22 reviews 22 reviews
14 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Like a slice of Italy”
4 of 5 stars Reviewed October 21, 2011

I first came here for lunch last month, and now I came for an early dinner with colleagues. It's like a little slice of Italy. I have been to Italy numerous times and I know what I'm talking about.

Wine: good. Food: authentic. Cocktails; basic. Service: good.

The manager first met us and started us off just right with a quiet corner table and a half-price bottle of chianti.

The waiter, Hicham, provided good service and met our needs. Not five-star polish, but adequate for this type of restaurant. Service was prompt, efficient, and not overly intrusive.

It's really hard to find a good restaurant in this neighborhood. I often go to the Red Lobster in Alexandria, and this restaurant is about the same level of quality.

Parking is easy because it's in the front parking lot of a huge shopping mall. So it's easy in and out.

  • Visited October 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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Springfield, Virginia
Senior Contributor
31 reviews 31 reviews
26 restaurant reviews
10 helpful votes 10 helpful votes
“Fine chain restaurant italian. no better or worse than other Macaroni Grills”
3 of 5 stars Reviewed February 13, 2009

Fine chain restaurant italian. no better or worse than other Macaroni Grills

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Swansboro, North Carolina
Top Contributor
53 reviews 53 reviews
15 restaurant reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
“Fantastic!”
5 of 5 stars Reviewed September 3, 2008

This was the perfect evening. We walked from the movie theater to the restaurant. After a very short wait, we were seated. Andy, the server was wonderful, profesional and on top of every need. As always, we can't go wrong with the food, and dessert was to die for. I highly recommended.

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