My fiancé and I had reservations at La Bergerie Friday evening. We are local, but had not eaten there yet and were looking forward to it. I called earlier that afternoon to confirm that they had a corkage policy in effect and they confirmed $25/bottle. We arrived early and were
seated immediately and I explained to the waiter that I had brought some wine (high end Champagne and classified growth Bordeaux) that were not on his list and I had pre-arranged this with the receptionist. The waiter said he would have to ask and he brought over a gentleman (I don’t know if it was the owner or manager) who stated that he couldn’t do it this evening because it was Restaurant Week. I explained that is why I called to confirm, I would absolutely pay their corkage fee, and was planning on ordering the extra items above and beyond the Restaurant Week menu that the waiter told me about. The manager seemed more intent on finding out who told me I could bring the wine and asked me to tell him what time I called so he could figure out who was on duty at the time. I told him that as long as he didn’t use the information to get someone in trouble I would show him the time on my iPhone, which I
displayed to him. Without saying a word he abruptly left while I was trying to talk to him and chastised a receptionist and then came back and said he couldn’t accommodate us. I told him we would leave, and we departed, but I could still see him having words with the receptionist.
I found this behavior to be way beneath what I expected, or what I will accept as a paying client. Most importantly, don’t tell me you’re going to discipline your staff if I prove that I properly coordinated an arrangement, and then you have the unprofessionalism to not even honor the prior arrangement. I did not want to argue the point with him because, quite frankly, there
are many excellent accommodating restaurants that behave above that and I prefer to frequent these establishments instead. We ended up going over to Brabo, which had the same corkage policy, had a fantastic meal served by a great wait staff, and had a very enjoyable conversation with the Floor Manager before we called it a night. The juxtaposition couldn’t have been more clear.
If you own or manage LA Bergerie Restaurant, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.