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“Excellent business accommodation” 5 of 5 stars
Review of Residence Inn Alexandria Old Town/Duke Street

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Residence Inn Alexandria Old Town/Duke Street
3.0 of 5 Hotel   |   1456 Duke Street, Alexandria, VA 22314   |  
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Ranked #16 of 49 Hotels in Alexandria
New Zealand
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Excellent business accommodation”
5 of 5 stars Reviewed February 15, 2014

From booking through to check out I was impressed with the Residence Inn. I travel a lot for work and wrote to the manager before I arrived advising him of my early arrival (0730) and requesting if an early check-in was possible. I immediately received a friendly email response. I was able to check in early (which after traveling for 30+ hours is a big thing). The hotel was clean, safe and located close to Duke St Metro (4 minutes walking). The staff were friendly and professional. The included breakfast was more than adequate. The rooms were well suited to a longer stay and were clean, very comfortable and quiet. I will definitely be staying again. Usually I stay downtown in DC but the slight inconvenience of not being downtown was more than compensated by price, service, friendliness, access to Metro.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, February 18, 2014
Hello Kiwi124. Thank you so much for taking the time to share such great feedback about your stay here in our Hotel. First, we are happy we were able to accomodate your request after what must have been quite a long trip to Old-Town. We hope that your experience here at our Hotel with your interactions with our staff, hotels location, and our various ammenities will garner a return visit during your next trip.

Again, thank you so much for your feedback and we hope you had a safe journey back to New Zealand.

Regards,

Edwin P.
Assistant General Manager
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491 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 13, 2014

Great hotel for the price and nice staff. Close to the metro and rooms were nice. The gym equipment was a little used, but their selection of equipment and weights was not bad for that price point. I stayed there for a week and did not have any trouble.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, February 18, 2014
Good Day AdonisC2. Thank you for sharing your feedback regarding your recent stay with us here in Old-Town. We are glad to hear that your week long stay with us helped make your business trip a success. Also, I am glad to hear that our fitness center allowed you to maintain your fitness routine while traveling.

We hope that you will join us again during future visits to the Alexandria area.

Regards,

Edwin P.
Assistant General Manager
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Top Contributor
123 reviews 123 reviews
23 hotel reviews
Reviews in 62 cities Reviews in 62 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed February 10, 2014

Comfortable rooms, great staff, great location. When I can't get into the King Street Hilton, this is the place to stay. The Residence Inn is only a couple of blocks from the King Street Metro and backs up the historic Alexandria National Cemetery (and great place for a historical walk). The rooms are really comfortable and spacious, a great place to stay.

Room Tip: Ask for a room facing the river on a high floor
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, February 12, 2014
Good Day LIV2FLY. Thank you so much for taking the time to share your feedback regarding your recent stay with us here in Alexandria. We are glad to hear that you enjo staying at our property when you travel to Old Town and hope that we may become your number one choice in the future. I am also personally glad to see that you were able to take advantage and explore the original National Cemetary which is located behind our property as it really is a piece of our Nation's history.

Thank you again for your kind words and we hope to see you again soon.

Regards,

Edwin P.
Assistant General Manager
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Clifton, NJ
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 7, 2014

I kept returning to this hotel because it was reliably clean and had decent suites and breakfast, with a good location. BUT, no more. the past two times, the internet was not working and they apologized - "sorry, but we are fixing it".
Today, I just checked in and overheard desk clerk speaking with another guest explaining that they were WORKING TO FIX IT. I was assured it would be up and running soon. NOPE. the ethernet cable connection works, even though the connection is sometimes lost, but the cable is short. no internet in lobby.
Also, I requested several more blankets, which arrived very quickly, BUT they opened the room without knocking!! just walked right in!
I will try another hotel next trip.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIOldTownManager, General Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, February 8, 2014
Thank you for the comments and review of our hotel. I appreciate all feedback.

I sincerely apologize about your experiences with our internet access. There was an evening where the entire network crashed on the East Coast. I admit it bothered us as much as it bothered our guests. When you agreed to stay with us again, we made a commitment to you to provide memorable service. Quite obviously, we did not deliver this promise.

I am embarrassed to learn of the staff entering the room abruptly. That is beneath our standards and will not be tolerated. I am so sorry for this intrusion.

I welcome a chance to resolve this with you on a more personal level. I welcome a phone call or email (703-310-3040 or ri.wasdk.gm@marriott.com).

I hope to hear from you.

Mike Wilson
General Manager
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Tampa
Top Contributor
54 reviews 54 reviews
3 hotel reviews
Reviews in 39 cities Reviews in 39 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 2, 2014

Within walking distance form King Street Metro station, it provides lots of amenities (refrigerator, coffee maker, microwave), very comfortable bed, good quality hot breakfast bar with scrambled eggs and sausage, waffle station, oatmeal and parking in a garage. Wired or wireless internet connection is free. The reasons it does not get the 5th star is a worn-out desk chair and high adder for parking the car.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, February 3, 2014
Good Day Henn R. Thank you so much for taking the time to share some of your feedback from your recent stay here at our Hotel in Old Town. We are so glad that you found our Hotel, its location, and our various ammenities to be just what you needed for a great stay here in Alexandria. I do want to apologize for the desk chair in you room and let you know we are actually in the process of replacing those chairs that are showing wear and I will personally work with our Housekeeping teams to continue to identify those chairs needing attention.

Thank you again so much for providing such wonderful insight on your stay and we hope you will join us again during your next visit to Alexandria.

Regards,

Edwin P.
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, VA
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 20, 2014

This was a nice place to stay for a wedding. The hotel provided service to the venue but pick up was no later than 8:30 pm. We did take the trolley back and only had to walk a few blocks to the hotel from the trolley stop. Parking was as expected $18 a night. The rooms were a good size and clean. The bed was a "queen", but felt more like a double also very uncomfortable. For one night we made do but could not have done two. Thought about trying the sleeper sofa but from the looks of it we would not fair any better. All in all the staff was nice.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, January 21, 2014
Hi Navywife25. Thank you for providing such great feedback from your recent stay here at our Hotel for a wedding here in Old-Town. We are glad that you found our Hotel to an enjoyable place to stay while you were in town enjoying what I hope was a beautiful wedding. I apologize that the mattress did not provide you with an enjoyable nights sleep as that is the most important part of any Hotel stay.

As a Marriott Hotel we want to be sure any outstanding issues we have are addressed immediately. This being the case, if you so choose could you please reach out to the Hotel directly so we may determine which suite you stayed in and address the mattress accordingly.

I appreciate your assistance in advance and we hope that you will give us another opportunity to serve you during your next visit to the DC/Alexandria area.

Regards,

Edwin P.
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
65 reviews 65 reviews
45 hotel reviews
Reviews in 35 cities Reviews in 35 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 17, 2014

We stayed here over the holiday season. The hotel is located in a great place in Old Town. You can walk or take the trolley to many places in Old Town. So that's wonderful. It's also very close to parks and the Metro. Perfect for visitors.
The downside, the hotel is old. There are basic renovations in the hotel. The lobby looks good and the hallways are nice. However, the furniture in the rooms is old and worn out. It is showing the years of use. It is basic furniture so, nothing fancy. The room itself is a nice size. We stayed in the 1 bedroom suite so we had a separation from the bedroom and the living area.
Parking at the hotel is about $20 a day. Be prepared for that cost if necessary.
The complimentary breakfast was a little above average. Despite the fact there aren't enough seats/tables.... the buffet offered many options. The taste of the food was bland, but they had many thing to choose from. One morning they even offered turkey sausage. Which can be hard to find on buffets. Go to breakfast early if you want a seat/table in the breakfast area. Otherwise be prepared to take it back to your room

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, January 21, 2014
Good Day ereynihc. Thank you so much for sharing your feedback from your recent stay with us here at the Hotel. We are glad that you found our Hotel's location to be perfect for your visit and that it allowed for easy access to the great sites and sounds of Old-Town and the surrounding area. I do want to apologize that you found your suite to not be 100% to your satisfaction and ensure you we are working to keep our Hotel clean and comfortable until our next renovation. Thank you for your comments regarding our breakfast area as well. The team works very hard to ensure that we keep the buffet stocked with a variety of items which meet all tastes. Our breakfast does tend to get quite busy from time to time especially on the weekends and I apologize if we were not able to acommodate you with seating when you joined us.

Thank you again for taking the time to share your feedback and we hope you will join us again during your next visit to the Alexandria area.

Regards,

Edwin P.
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Alexandria Old Town/Duke Street

Address: 1456 Duke Street, Alexandria, VA 22314
Location: United States > Virginia > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Alexandria
#13 Family Hotel in Alexandria
#16 Business Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Alexandria Old Town/Duke Street 3*
Number of rooms: 240
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Also Known As:
Residence Inn Alexandria Old Town Hotel Alexandria
Alexandria Residence Inn

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