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“Great Location, But Sorely Threadbare” 3 of 5 stars
Review of Residence Inn Alexandria Old Town/Duke Street

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Residence Inn Alexandria Old Town/Duke Street
3.0 of 5 Hotel   |   1456 Duke Street, Alexandria, VA 22314   |  
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Hotel amenities
Special Offer
Free Internet + Breakfast
Ranked #17 of 50 Hotels in Alexandria
Certificate of Excellence 2014
Chesterfield, Virginia
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
“Great Location, But Sorely Threadbare”
3 of 5 stars Reviewed August 27, 2013

We recently stayed overnight in this hotel on a weekend trip with friends. We booked adjoining rooms - a request that is often not honored anymore, so that was great. The location of this hotel is AWESOME. Just a couple blocks from King Street, this hotel is really convenient if you want to take in some of Old Towne. They also have a courtesy shuttle which runs within a mile of the hotel up until 8pm.
Another perk, was that the breakfast area was very large - and it's a good thing, because it was PACKED! The breakfast was just average, but the staff kept everything filled. On the downside, the appliances - toasters, etc. were antiquated and barely functioning - I watched a woman make three successive attempts to toast a slice of bread in the toaster, but it barely warmed it. It was just old. This was unfortunately a theme in the hotel and the biggest problem.

Our room was a one bedroom suite. It was clean enough, but the minute we entered you could smell a musty, moldy smell. I immediately became congested and stayed that way for the entirety of our stay. As we unpacked some of our things, I went to open the curtains only to find an enormous dead roach behind them. My husband called housekeeping to let them know, but they just said, "Thank you for letting us know." (?)

After our first foray out on the town, we came back to our rooms to find that our bathroom toilet had broken and was running continuously. This prompted a late-night visit from mainenance. The gentleman did quickly repair the issue and was very courteous, but it just felt kind of "icky." Our room also stayed stuffy and clammy all night long.

All in all, it is a tough call whether we would stay here again. The shuttle makes the location a plus over the Residence Inn on Carlylse, but this hotel desperately needs attention.

Room Tip: Pets are only allowed on the lower floors, so book higher if you want to avoid them.
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  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, August 30, 2013
Good Day Pinkparadox. I wanted to thank you for the feedback from your recent stay here at our Hotel. We always strive to ensure our guests have an enjoyable and issue free stay during their time with us at the Hotel. Unfortunately, in this instance it sounds as though we may have fell short of your expectations. We have in the last week addressed the situation with our toasters and their functionality. Also, I will be speaking with our Housekeeping department and their leadership to ensure issues such as those in your suite do not happen again. Our Engineering team prides themselves on maintaining our rooms so that issues such as the one with your toilet do not occur, however, I do want to apologize again that altought is was fixed, this left you with an uneasy feeling during the stay.

All of these issues certainly do not live up to the Marriott standard or those standards we have at our Hotel. I want to be sure and make these negative occurences right by you and ask if you could please contact me directly at the Hotel so we can speak further.

Hotel Main Phone: 703.548.5474

Thank you again for your feedback and I look forward to hearing from you.

Regards,

Edwin P.
Assistant General Manager
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528 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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English first
Montreal, Canada
Top Contributor
96 reviews 96 reviews
83 hotel reviews
Reviews in 76 cities Reviews in 76 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed August 22, 2013

I scored this on Priceline and couldn't have been happier! Huge suit with all the comforts of home (even a jar of candies on the coffee table). I arrived a little late, so I missed the complementary small supper but did get to enjoy the breakfast buffet. The location couldn't be beat; steps away from the Metro station and all the sights of Alexandria are near by. Every person I spoke to did their up-most to ensure that I had a pleasant stay. Words can't describe how pleased I was with this hotel.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, August 26, 2013
Good Day Grizinator. Thank you for providing feedback from your recent stay at our Hotel. We are glad to hear you were able to get a great deal through Priceline. I am sorry to hear that you were not able to take advantage of our complementary evening social but it sounds like our location met your needs perfectly. Thank you again for taking the time to share some of your experiences and we hope that you will come see us again the next time you are in the Alexandria area.

Regards,

Edwin P.
Assistant General Manager
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Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2013

Arranged to meet family in DC area to tour the Mall. Found this hotel on Trip Advisor, noted the great reviews. Hotel did not disappoint; in fact, now that I have been there, I thought the reviews understated the amazing customer service, fantastic location, amenities, cleanliness and overall quality of the hotel. Each and every staff member went out of their way to assist us; folks who provided the glowing reviews of the hotel staff were right on the money - they were awesome. We stayed in a one room suite; queen size bed in bedroom-bathroom area and a seperate living room area with pull-out couch (in case you make spouse angry or snore famously). Full kitchen with large fridge (Whole Foods grocery store about a block away, so you won't forget how to cook or clean dishes while on vacation:-), stove, microwave, dishwasher, coffee pot, dishes, towels, etc. Complimentary breakfast every day and, Mon-Thursday, a complimentary dinner and drink. Free wifi with room (thank you very much), and a shuttle if you ate (or drank) too much to waddle the block or so to the metro (15-20 min on Blue line to Mall) or King Street (where all the stores, restaurants, bars, etc are located). In-laws had a two-room suite, which was also very nice, and extremely spacious. Honestly, I cannot say enough good things about this hotel, which we thoroughly enjoyed.

Room Tip: We loved the suite with the large kitchen area.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, August 21, 2013
Hello ChrisVaBeachVa. Thank you so much for taking the time to share some of your great experiences during your recent stay in our Hotel. It sounds to me like you and your family had a great trip and enjoyed your sightseeing in DC. Our team at the Hotel is happy you were able to experience so many of our great ammenities like the breakfast, evening social hour, complementary shuttle, and last but not least the team here at our Hotel. We value our guests contributions to TripAdvisor and want to thank you for providing us with such a glowing review. Hopefully we will see you and your family during your next visit to the DC area.

Regards,

Edwin P.
Assistant General Manager
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The Villages, Florida
Top Contributor
398 reviews 398 reviews
37 hotel reviews
Reviews in 96 cities Reviews in 96 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed August 17, 2013

Stayed 5 nights at a 1bedroom suite at this hotel close to Whole Foods super market and Metro. Thought the $18 tag for inside parking garage was stiff for this area but guess this is the going rate. Free breakfast was the usual stuff but after a while we needed to go somewhere else. Free dinner social Mon-Thurs was interesting but had it for one night only. Guess for business traveler on the run, this may be good but with so many good restaurant to choose from in Old Town, one night was good enough. Also with a small kitchen and Whole Foods close by, can eat better on your own. Service was great and reasonably priced compared to DC.

Room Tip: Ask for room in the back
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, August 21, 2013
Good Day Yori O. Thank you for your recent review of our Hotel. We are thrilled that you enjoyed your five night stay with us here in your one-bedroom suite. It sounds like the Whole Foods down the street combined with our in room kitchen allowed you to create some delicious dishes. Thank you again for the feedback and we hope to see you again during your next visit to the DC area.

Regards,

Edwin P.
Assistant General Manager
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Cleveland, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2013

I was very happy with our stay here. The room is typical Residence Inn and very functional. The location is perfect--walkable to Metro and Old Town. The staff was great--working hard to keep the breakfast items out and the room clean. After a long day, we bought a couple of snacks from the little convenience store in the lobby and the woman at the desk must have seen how haggard we were, because she said our snacks were on the house. Our room felt like a mile walk from the elevator, so if that's a problem be sure to ask for something closer.

My only two complaints are: 1) the parking is $18/night, which is of course disclosed up front. You can definitely find cheaper/free parking nearby if you're willing to invest a bit of time. 2) breakfast was a complete mob scene both mornings--way more people than places to sit, even though they extended seating area out into the lobby.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, August 15, 2013
Hi EW1616, thank you for your feedback regarding your recent stay with us. We are glad that you had such a great stay with us and it sounds like we were a perfect starting point for your daily adventures. We always try and make sure our guests are as comfortable as possible when they are here with us and it sounds like our Front Desk team member knew just how to make that happen after a long day with some treats from the Market. I do appreciate your feedback regarding our breakfast and the amount of seating that is available. During our peak leisure season we do add additional seating which I believe was noted but at times it is still difficult to keep up with the demand.

Again, thank you for your feedback and we hope that you will join us again the next time you are in the DC area.

Regards,

Edwin P.
Assistant General Manager
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Chesterfield, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed August 11, 2013

Stayed at this hotel on 2 occasions when I found it during a business trip. It was in driving distance to Ft Belvoir and was easy to get to from the highway or one of the backroads when I needed to avoid traffic which there is alot in this area. The hotel itself has standard rooms you find at any residence inn and the views are nothing special. They come equipment with full kitchens, good beds and decent couch. The shower is large. It is in walking distance of a few restaurants and has a convient parking garage. The hotel always seemed fulled and each morning breakfast was very busy.

Hotel staff were great. Friendly and professional they were always able to answer my questions and offer good advice.

My first stay was for business and then family when I came back to visit an old army buddy. My wife really enjoyed a local filipino grocery and restaurant and just added to our experience. We were also in town to try and catch the cherry tree festival but a recent cold front delayed them.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, August 14, 2013
Hi Warsnake66, thank you for the feedback from your recent stay here with us in Old-Town. I am glad you were able to discover some short-cuts to get to Fort Belvoir and avoid some of the famous DC traffic. Also, I hope your wife was able to pick up something delicious from her visit to the nearby Filipino grocery store as I know they have a lot of tasty finds. I will be sharing your kind words regarding the staff and your other feedback about our Hotel ammenities during our next team meeting. Thank you again for taking the time to share some of your experiences and we hope that you will join us again the next time you are in the area.

Regards,

Edwin P.
Assistant General Manager
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Cleveland, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 6, 2013

Great hotel for the price and location. We chose to stay here for our trip to DC. Had a wonderful suite for three nights for what DC would have cost us for one. Walking distance to Metro, or they will shuttle you over. Hotel had great free breakfast with daily menu change. Not just the usual bagels and cold cereal, but honest to goodness hot breakfast. All of the staff were nice and friendly. Loved seeing the same guy every morning, vacuuming with a smile and hearty "Good Morning". You can spend one day of your trip exploring this fantastic area of Alexandria. The free King street trolley makes it easy to navigate the long street filled with shopping and dining. Would definitely stay here again! Best place to stay if traveling with children, a mini home with kitchen and separate sleeping areas and pool for entertainment and winding down.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin P, Manager at Residence Inn Alexandria Old Town/Duke Street, responded to this review, August 7, 2013
Donna K, thank you for such great comments regarding your recent stay with us; it sounds like it was a busy trip. I am glad to hear you were able to fuel up for a big day of exploring DC and Old-Town at our breakfast and also that you were given such a warm greating each day by our team member working in the lobby. Thank you again for your feedback and we hope to see you and your family again in the near future the next time you are visiting the area.

Regards,

Edwin P.
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Alexandria Old Town/Duke Street

Address: 1456 Duke Street, Alexandria, VA 22314
Location: United States > Virginia > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Alexandria
#12 Family Hotel in Alexandria
#22 Business Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Alexandria Old Town/Duke Street 3*
Number of rooms: 240
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Also Known As:
Residence Inn Alexandria Old Town Hotel Alexandria
Alexandria Residence Inn

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