Here's the deal...I had started to type a review of this property and it turned into a novel that no one would read... I've stayed at what most people would consider 'nicer' properties, JW Marriotts, Starwood properties such as Westin properties and resorts, Le Meridian properties as well as independents like The Jefferson in Richmond.... none of them are even close to the service we received here at the Residence Inn. The manager food and drink and breakfast are all great, the room was comfy, quiet and clean... but the workers were above and beyond friendly, respectful and responsive. Tenitia (misspelling likely) at the front desk and Michael also at the front desk went out of their way to make us comfortable. Tenitia is worth her weight in gold. Michael at just after midnight is helping me with a microwave issue in our room offering complimentary pizza since our microwave wasn't working.
I don't want to get too long winded because no one will read the whole thing, but for the service we received from those helping at check-in, serving meals, 'bussing' your dishses after meals, I would expect to pay 4 or 5 times the advertised rate. I will follow-up with a more detailed email to the manager, because his staff deserves to be commended. Never have I come across an entire staff so friendly, helpful and proffessional.
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