Came with my parents, husband, and son for a week long stay in a two bedroom suite. The suite was spacious, had a full kitchen, and plenty of room for the five of us. Hotel is in pretty close walking distance to the Metro station, but they have a shuttle that will take you there, which we used almost every day because we are lazy like that. We never waited more than 10 minutes for it in either direction. Excellent. They will also shuttle you down to the waterfront on King street.
They have a daily grocery shopping service as well, which is fantastic when you don't have a car. One morning, we dropped off our list with our order of a case of Blue Moon and an orange. We came back and opened the fridge and it wasn't there. I called the front desk and they practically fell over themselves trying to figure out where the ball was dropped. Come to find out they didn't drop the ball at all, it was in the door of the fridge and we were just idiots and didn't see it. The front desk staff kept the smile on their face even when we admitted our mistake.
The only cons I can come up with are the following:
*The dinner they advertise Monday - Thursday is a little lacking. It's more like munchies. But it's free and we ate the hell out of it until we were full, so why am I complaining?
*The two bedroom suites only have queen size beds. Throw some kings in there and the room would have been perfect.
*The hotel was overrun with obnoxious 8th graders, which is not the hotel's fault, obviously. My advice is to avoid DC altogether within the months of March/April if you find unattended 13 year olds even the slightest bit annoying.
Finally, the biggest "pro" of them all...
On the 4th night of our trip, my mother got extremely ill and we had to take her to the emergency room. She remained in the hospital for the remainder of our stay. The staff of this hotel could not have been more helpful, more kind, or more understanding. They actually cared, and helped us as much as they possibly could. Customer service in general is really lacking these days, and to have these people who don't even know us go out of their way to help us during such a stressful time was unbelievable. I cannot thank them enough for their kindness.
Love this hotel, and if we ever come back, I will stay here again and not even look at other options. You should all do the same.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.