The best thing going for this property is the friendliness of the staff. I was greeted warmly and made to feel like they cared that I was spending my money there. Actual customer service! Wow - a rarity! I got to check in early as requested at the time of my reservation, and the staff even radioed housekeeping to make sure my room had been made “feather-free” as requested. I didn’t have any real issues I needed to address with staff, but it was obvious that if I had, I would have gotten a prompt and professional response. Even the maintenance man taking a smoke break in the garage greeted me as I left and wished me a pleasant trip.
Regarding the actual property, it is in a great area – the Metro Red Line was two blocks up a slight hill, and there is indeed a Whole Foods two blocks away. One oddity was that there is a large cemetery right across the street on the back side of the property.
I was going to warn about the front doors through which one must maneuver the luggage cart – quite difficult when traveling alone. (At the time of my visit, there were two sets of manual double doors that had to be wrestled with while trying to move the luggage through the entry.) But I was delighted to notice a sign by the elevator saying they would soon be replacing them with automatic doors.
The parking garage is certainly not big car friendly; I drive a tiny car, and it seemed tight to me. It is “only” $18/overnight to park, which is less than many other DC area motels. The garage seemed safe and secure, as did the entire neighborhood.
Breakfast looked appealing – dietary restrictions kept me from eating any of it. The breakfast/dining area seemed plenty large enough, clean, and well organized. But the coffee from the breakfast area was not very good the morning I tried it. Decaf from the lobby later in the day was good, however.
The room was VERY clean, so I feel like the housekeeping staff is doing the best they can with what they have to work with. However, the furnishings in the room I was in are definitely beginning to show wear and tear. Carpet was stained in front of the entry door (traffic stains) and there were three large stains on the carpet in front of the bathroom sink. There was a sort of “dorm room/wet dog” smell about the sofa in the living area, and the easy chair had cracks in the upholstery and some fraying on the fabric. (If I did it right, there should be pictures posted with my review.)
There was not a separate bathroom fan, which I would have preferred. The a/c is a “central” type, with thermostat control on the wall, and the ability to run the fan alone for white noise. However, the fan ran very quietly and did not block out sounds from the street below or within the building. It was not terribly noisy – but I sleep lightly and always like an audible fan. There were strange knocking sounds throughout the time I was there – sounded like plumbing pipes banging, or sometimes like furniture being moved on the floor above. Take earplugs if quiet is a factor for your sleep.
Everything worked well as far as kitchen, TV’s (2 flat screens), internet, etc.
Overall, except for the shabby-not-chic furnishings, this property seemed like a good value for the area. Not sure I would go back unless the rooms are remodeled.
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- Also Known As:
- Residence Inn Alexandria Old Town Hotel Alexandria
- Alexandria Residence Inn