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“Charming Hotel, Will Stay Here Again” 5 of 5 stars
Review of Residence Inn Alexandria Old Town/Duke Street

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Residence Inn Alexandria Old Town/Duke Street
3.0 of 5 Hotel   |   1456 Duke Street, Alexandria, VA 22314   |  
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Special Offer
Free Internet + Breakfast
Ranked #17 of 50 Hotels in Alexandria
Certificate of Excellence 2014
Saint Louis, Missouri
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Charming Hotel, Will Stay Here Again”
5 of 5 stars Reviewed August 20, 2011

I stayed at this hotel August 14 to 17, 2011. The room was beautiful! The kitchenette was modern, with newer appliances, granite countertops, beautiful wood cabinets, and laminate wood flooring. Best of all, the bedroom was completely separate from the living room/kitchenette, with a door that closed. Both the living room and bedroom had nice, flatscreen TV's. The view from my room was lovely.

Every staff member was courteous and helpful. The daily breakfast was delicious. I can't comment on the manager's reception, because there are too many wonderful restaurants in Old Town Alexandria, so I chose to dine out in the evenings.

There is a Whole Foods two blocks from the hotel. Since my stay was short I did not grocery shop, but it's handy to have a grocery store nearby.

The only disadvantage to this hotel is that it does not have an airport shuttle. However, the hotel has a shuttle that will pick you up/drop you off within a mile of the hotel. The Metro is three blocks from the hotel, and you can either walk or take the shuttle. When I arrived at the airport I only had a small suitcase and laptop, so I chose to take the Metro to King Street and then walked to the hotel. My co-workers had large suitcases, so they Metro'd in to King Street and then called the hotel shuttle.

Another thing that some might perceive as a disadvantage is the distance from the King Street Metro stop to downtown DC. If you are traveling for business and have to Metro to DC in the mornings, you might want to stay closer. Personally, I enjoy Old Town Alexandria so much that it was worth the longer commute.

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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528 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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  • Any
English first
San Francisco, California
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 16, 2011

Their are two parts to my review, the hotel itself and customer service.

First the hotel:
This rooms and facilities are fairly typical of this brand. The rooms clean and comfortable with the convenience of separate rooms and kitchen. The public areas are nice with the breakfast area located on the first floor. The gated parking garage can be a bit tight for large vehicles. The highlight of this hotel is the location. Within walking distances to the Metro station and Old Town. There are free shuttles that run up and down King Street, but we found it more convenient to walk, especially after a big dinner at one of the many great restaurants in the area! There is also a Whole Foods market just one block away, perfect for loading up on (healthy) supplies!

We found this hotel to be the perfect 'base' for our trip, with convenient access by Metro or car. It's much easier to drive to/from here than when I've stayed in DC itself.

As for customer service:

The reason for my review title is due to a significant lapse in communication by the staff which resulted in a serious disruption to our stay at this hotel. Suffice to say the disruption caused our family a significant amount of stress which was all due to a lack of procedural checks and balances. HOWEVER, the onsite manager and General Manager were extremely responsive and apologetic for the situation and made extra efforts to get everything back in order and make up for the incident. I especially want to call out the response and follow up by the General Manager who didn't hesitate to follow up with us.

By itself, I would rate this a four Very Good TripAdvisor "dots", however the way the GM managed the service issue makes this a five plus dot rating due to the excellent customer service. Typically most of the time customer service is based on experiences where there are no problems, however a true assessment is when things don't go well. Again, I credit the GM for how he handled our situation both during and after. A true demonstration of exemplary customer service WHEN it counts!

Bottom line is I will stay here again the next time we're in the area!

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wadesville, Indiana
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 15, 2011

We stayed at this facility for a week. The staff was excellent and the facility was clean and well-kept. The only down side was the breakfast area. It was crazy busy every morning we were there. The location was great, near the Metro station and a short walk to the Old Town section of Alexandria. I would definitely stay here again

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenks, Oklahoma
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 14, 2011

Great value, geat service, nice facility. Close to the metro and a central location for access to downtown Alexandria. Highly recommend, particularly if you travel with family.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester UK
Top Contributor
108 reviews 108 reviews
76 hotel reviews
Reviews in 76 cities Reviews in 76 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed August 3, 2011

We stayed here as family in a suite with two double rooms each with bathroom. A recommendation from a friend directed us here rather than staying in downtown Washington which I understand is a bit of a sterile "government" town in the centre, and we were very glad. We loved the proximity to charming Alexandria old town and the choice of restaurants - although we had mixed experiences! (choose by the looks and not the name). The hotel was friendly and efficient, our rooms were spacious and well equipped. We didn't use the pool - it looked a bit utilitarian, but other families used it so it must have been fine. We liked the breakfast provided, and didn't find the other guests and their children offputting as per one of the reviews here - yes, it's a family destination so you can expect some child-behaviour but we didn't see anything too bad, in my experience American parents expect good behaviour in public of their kids.
Excellent point is the proximity to King St Metro station and access to public transport - Washington metro is clean, quick and efficient, and not very expensive.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Michigan
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 2, 2011

This Residence Inn is in a very nice neighborhood, close to King St. metro stop and good shopping and restaurants. Parking garage ($18 per day), was surprising nice, not as tight as I thought it was going to be. Staff very nice, room was a little worn but would still recommend. Big down side was the breakfast room. I actually sympathize with the hotel, as I am shocked at how parents let their kids behave and eat like animals, which is trashing the breakfast room. Carpet was awfully stained everywhere. Breakfast room is not conducive to upholstered furniture as it is all stained. It was very busy, but the staff seemed as though they could have worked a bit quicker and harder at keeping food refilled. Food was Ok. Weekday evening snacks/wine was very nice.
Terrible alarm went off at about 1am one night, staff didn't know why???? Having a lifeguard at the pool was good I guess, but awkward as the pool is extremely tiny, feel like he is just staring at you! I would have given this a "very good" if not for the Breakfast room and pool. Huge plus was the Whole Foods two blocks away.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 31, 2011

Located in the heart of Old Town. Less expensive than in D.C. but perfectly located near metro to go into DC during day. Then, you have the convenience of walking around Old Towne in evening, nights, and early morning to enjoy mega points of wonderful history and awesome restaurants from coffee shops to seafood - casual to fine dining! Wonderful for families with or without children! Suites with separate bedrooms and living/kitchen areas.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Alexandria Old Town/Duke Street

Address: 1456 Duke Street, Alexandria, VA 22314
Location: United States > Virginia > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Alexandria
#12 Family Hotel in Alexandria
#22 Business Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Alexandria Old Town/Duke Street 3*
Number of rooms: 240
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Also Known As:
Residence Inn Alexandria Old Town Hotel Alexandria
Alexandria Residence Inn

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