We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Missed Opportunity” 2 of 5 stars
Review of Hilton Alexandria Old Town

Save Saved
You added Hilton Alexandria Old Town to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Alexandria Old Town
4.0 of 5 Hotel   |   1767 King Street, Alexandria, VA 22314   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Rates from $119!
Ranked #16 of 49 hotels in Alexandria
Portland, OR
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
“Missed Opportunity”
2 of 5 stars Reviewed September 24, 2013

I was very pleased with the location of this hotel, only fifty yards from the Washington DC area Metro station, and on the route of the free Old Town trolley service to Old Town Alexandria. While the location for anyone traveling to the DC area was perfect, it fell far short of expectations regarding cleanliness and attention to detail.

Housekeeping fell well below standards. The cleaning done each day was sub par. On our first night, there was a piece of someones toiletry left on the floor under the bathroom counter that housekeeping missed. There was hair in more than one location including the tub, and after the second night I called housekeeping to ask that they please do a more thorough job, especially in the bathroom where it was obvious that whomever was responsible did a cursory job and did not pay attention to detail. The doorway off the main lobby was filthy with handprints for the entire four days we stayed there. A little Windex goes a long way!

More seriously, on our first night we quickly checked into our room, washed our face and brushed our teeth before going out for dinner. When we returned that evening we were going to take a shower. When we turned on the shower the tub filled with murky brown water clearly filled with sediment. When I called the front desk and asked if someone had been working on the plumbing, I was told that yes they were and quests were notified of the work, but because we had checked in after 6pm we were not told. (I wasn't told why) No one came to check the water, no suggestions were made other than to run the water until it became clear. I would have at least expected a couple of bottles of water to be offered, but that did not happen either. I asked to talk to the manager who called the following day and offered free breakfast for the remainder of the stay plus parking for the final night when we had a vehicle. But, the thought of having brushed our teeth in filthy water on arrival is a difficult image and experience to get beyond. There is no excuse for not protecting guests from contaminated water. There is no excuse for not flushing out all rooms which might have been exposed. They obviously do not have the proper checks and policies in place to prevent this from occurring, and I would hope that they do so before someone gets ill.

It is a great property location, but it could be a premier location by teaching their staff about attention to detail? For me, when I see dirty windows in the lobby and hair in the bathroom, I have a right to wonder what is going on in the kitchen and elsewhere. Too many hotels to take the chance of staying there again.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, September 25, 2013
Thank You for taking the time to write a review about your stay at our hotel. I was sorry to hear that your stay was not more enjoyable. Please accept our sincere apologies for the housekeeping issues that you experienced.

Your experience was not a typical one, and we hope to have the opportunity to better demonstrate the abilities of our staff and facilities.

Sincerely,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

574 people have reviewed this hotel

Traveler rating
    240
    221
    75
    25
    13
See reviews for
129
129
49
196
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 23, 2013 via mobile

Stayed one night. Very conveniently located by metro station, which is a short trip from Ragan Airport (don't waste your money on a cab). Asked for a quiet room which faced King's street - away from the rail tracks, and it was quiet. Great comfortable bed with nicely appointed rooms. No breakfast included. One miler to waterfront but a nice walk, although there is a free tram.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 21, 2013

I have stayed at this hotel several times, for business and pleasure. A good solid Hilton. Nothing overly fancy, though. Right next to the King Street Metro station which is a plus. Near some restaurants, though over a mile to the river and the abundance of shopping there. But you can hop the trolley in that direction fairly easily, or the walk is certainly doable. Good breakfast included if you are a Hilton Gold member.

Pricing advice: The prices on a room changes rapidly. I have booked at a $249 rate only to check before my stay and the rate be $149. (I canceled and re-booked.) Keep an eye on the price when booking!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beech Island, SC, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2013

This hotel is downtown Alexandria convenient to all transportation as well as eateries. Staff is very pleasant and the rooms from the hallways into the rooms themselves are extemely well maintained. An inexpensive cab ride from the airport as well. I ordered Breakfast in my room and the quality and value were beyond my expectations.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 19, 2013

My wife and I stayed 3 nights at this hotel. We were warned about the proximity of the Metro station and when checking in, asked for a room away from the station. We were told that all the rooms were sound proofed. We stayed in Room 538, which overlooked a very busy King St and Diagonal St. intersection, with the Metro station about 300 yards away. I am a light sleeper, but was pleasantly surprised how quiet the room was...not completely sound proofed but fairly quiet. I only heard the traffic a couple of times and some emergency vehicle sirens.
True enough, the Hilton should provide free WiFi like most hotels/motels do. We were there on a promotion and got a deal on the parking which would have cost us $34 normally. The garage is well lit and fairly easy to move around in.
Enjoyed oiur stay and got to use the Metro to go to D.C.

Room Tip: Room 538...2 double beds..over the main door of the hotel...overlooks a busy street, but was, surpri...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 18, 2013

Hotel is conveniently located across the street from the Metro on King St. Room was large, clean, quiet and bed was very comfortable. Bathroom needed a serious update. Old chipped off-white tile, dated wallpaper, etc. A previous reviewer talked about the confusing mess of a parking garage and was right! Shared by the Wyndham and an office building, it's a nightmare to navigate! And he only paid $28/day? We paid $34! No free internet in the rooms. Supposed to be free in the lobby but unable to log in. Small Starbucks in lobby since no free breakfast. The staff is very friendly and nice. Bottom line--there's a Hampton Inn one-half block down the street for the same price. Free internet, free breakfast and the trolley stops right in front. Guess where I'll be next time!

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SC
1 review
5 of 5 stars Reviewed September 13, 2013

Super friendly staff! Rooms are very good quality for the price. Comfortable beds! The Fitness Center was nice. Hotel was very clean. The location/hotel was very quiet at night and safe. Convenient location for DC trips. Metro is only steps away from the hotel! Old Town Alexandria is a great neighborhood with lots to do! I will definitely stay here again in the future!!

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Alexandria Old Town? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Alexandria Old Town

Address: 1767 King Street, Alexandria, VA 22314
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Alexandria
#6 Romantic Hotel in Alexandria
#15 Family Hotel in Alexandria
#17 Business Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Alexandria Old Town 4*
Official Description (provided by the hotel):
Convenient to Washington DC, the Hilton Alexandria Old Town is located on historic King Street in charming Old Town Alexandria, VA. Grab a cup of coffee at Starbucks, located in the lobby, before heading to the adjacent King Street Metro station to visit downtown Washington DC, Georgetown and Alexandria attractions. Take advantage of the onsite business center and Wi-Fi or squeeze in a workout at our fitness center. Relax in the indoor pool or enjoy a delicious meal at Seagar's restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity, Hotels.com, Tingo, Cheap Tickets, Priceline, HotelsClick, Hilton Hotels, getaroom.com, Reservation Counter, BookingOdigeoWL and Venere so you can book your Hilton Alexandria Old Town reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Alexandria Old Town Hotel Alexandria
Hilton Hotel Alexandria
Alexandria Hilton

Owners: What's your side of the story?

If you own or manage Hilton Alexandria Old Town, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.