Starbucks in lobby
Extremely close to the metro
Suites need to be upgraded…musty, low ceilings, plastic laminate counters
Pool is not heated
Cleanliness needs improvement. (linens were stained…we requested new ones. Housekeeping didn't come on second day)
Zip Check Out button on phone dials directly to 911 (and management is aware of this)
Parking Garage…dirty, dusty maze
We left with the opinion that this hotel is poorly run. The biggest inconvience to me was not being able to use the pool with my two boys. We were told we could use the pool ‘next door’ a neighboring hotel. Although nearby, the hotel we had to walk to was certainly not next door. Not a great experience with young children and wet heads in the freezing cold. Robert at the front desk gave us complimentary breakfast vouchers for our trouble. I would have preferred to see them post something on the website regarding the pool as I suggested. Also, I was assured that the general manager would give me a call. Still waiting.