This hotel is in a great location next to King St Metro station but also walking distance to the quaint shops and restaurants of the Old Town. Hotel is comfortable and rooms are modern. Service was friendly enough but nothing special. No bar snacks like chips or nuts with drinks and wi-fi not free in rooms.

I stay here more frequently than about anyone I know (more than 30 nights at thsi Hilton this year alone- an Hilton Honors Diamond member). The staff is quite friendly and the hotel rooms are nice and well maintained. The hotel is very convenient to Metro and DC. However, I just had a very unsettling expereience with a satff member there. Just before a recent trip I became pretty ill and had to cancel on my scheduled day of travel. I called the hotel directly and the front desk was very friendly and responsive. The desk clerk even recognized my name and that I was a frequent guest. He said he undesrtood and even said I sounded ill and should go to bed (where I already was). He also said he would cancel ther room and that no room charges would be applied. However, a day or so later I checked my credit card statement and lo and behold I found the hotel had charged me. I called to inquire and was directed to accounting. I had to leave a voicemail but the next day a woman (I will call her Ivy) returned the call. I expected a normal and pleasant business conversation but it was not what happened. She began by asking me who I talked with and what they said and made it sound like no record existed of any cancelation. After giving her my full story on dates of reservation, reason why the cancelation was on the scheduled day of check-in, time of my call to the hotel (around noon or so), what my convesartion was with the desk clerk, etc., she said I guess I believe you. Then she said the computer did show my call and the cancelation and confirmed my memory of what the desk clerk said. But then she said she that I had yet another reservation for the previous day to my cancelation that was not canceled. I knew that wasn't right and told Ivy that. A sI wa sstarting to ask when and get soem details on this "uncanceled reservation" she just said "this time" she would take off the charges but that it would go "in my file" and would be referred to in any of my future stays. I then tried again to inquire as to when this other stay was for and any reservation number but she had already hung-up. She wasn't overtly mean but was very unprofessional in givimg me the third degree and made me feel like a I had lied or was trying to get away with something - certainly I felt less than appreciated. I guess this email is just a warning that if you have a problem here do not deal with anyone but a manager - in the past they have generally been quite friendly and very professional. I see the mangers usually read these reviews and sometimes leave comments. I just they do this time and spend some time discussing customer service with Ivy.

This is a very nice property with great access to the Washington DC Metro with the King Street station directly across the street. The Metro provides easy access to/from Reagan National Airport and all of the tourist attractions in Washington DC. The hotel is a typical Hilton with nice amenities and full service restaurant and bar as well as a Starbucks inside the property. Check-in was prompt and smooth, and the room was nice and quiet. I stayed for two nights on a weekend while visiting Alexandria for business, and the property seemed quiet. The location is a bit removed from Old Town Alexandria, which is approximately a mile away. I was very pleased with the property until I checked out and asked for a taxi. The person at the front desk directed me to a driver waiting in the lobby who took me to an unmetered Lincoln Continental for a 1.5 mile ride into Alexandria to a location near the Potomoc. The fare was $20, which is a complete rip off. The hotel offers free wi-fi in the lobby but not in the rooms, which is another rip off. Based on location I would stay here again but would look at other hotels in the area as well to get the best deal.

Good points:
- good location within DC and also within Alexandria
- generally good service with attentive staff
- free wifi in lobby
- great breakfast selection

Bad points:
- room and bathroom decor/furnishings are a little dated
- a little pricey (paid $190 for a twin room)

Gets a 3.5 with a potential for 4.