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“Worth the Metro ride out to Alexandria” 5 of 5 stars
Review of Hilton Alexandria Old Town

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Hilton Alexandria Old Town
4.0 of 5 Hotel   |   1767 King Street, Alexandria, VA 22314   |  
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Ranked #14 of 50 Hotels in Alexandria
Boston, MA
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Worth the Metro ride out to Alexandria”
5 of 5 stars Reviewed October 22, 2012

For convenience and amenities, it's hard to beat this hotel. For about 2/3 the cost of a D.C. hotel, we were able to stay in this lovely property, right on the King St. Metro line. We spent most of our weekend around the National Mall, and had to shuttle back and forth to Alexandria a few times (costing around $4/pp. on average) but it was worth it. I would recommend you buy a Metro pass instead of individual tickets, to save money. We didn't use the pool, fitness area or restaurant so can't comment on those -- but having a Starbuck's in the lobby was a bonus! My parents stayed in a more expensive hotel nearby and our room seemed much nicer, in my estimation (and closer to the Metro). We needed to leave our luggage after check-out due to a late train, and the concierge was more than accommodating. It poured with rain the night we were there, and they happily loaned us two golf umbrellas. The morning we left, we roamed up and down King St. for an hour and thoroughly enjoyed ourselves (although I was surprised to see that many shops didn't open til 11 a.m. on a Saturday). When I found a Crate and Barrel outlet, I was overcome with joy! I would absolutely stay there again on my next trip to D.C.

Room Tip: As others have said, request a room on the non-train side. The view was of an alley -- but at least...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonoldtown, Manager at Hilton Alexandria Old Town, responded to this review, October 23, 2012
What a review! Thanks so much for such positive review of our Hotel. I do argee our Hotel's location to King street Restaurants and shops as well as well the Metro station is unmarched. The starbucks in the lobby is also a bonus amenity for our guest. Thanks again for the great review and look forward to your next visit.
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647 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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English first
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 20, 2012

I have stayed at this Hilton a number of times and had a fine experience, particularly when staying in a suite room. I recently booked for a quick night out of town for an anniversary and figured a nice king room would do. Big mistake.

I paid an extra 20-30 dollars for the King "Corner" Room. When I checked in, the front desk even repeated "We have you set up in a wonderful King Corner Room." There is no way our room is on the corner of anything. It is is the center of a row of ordinary rooms on the front side of the hotel. To make matters worse, the room is adjoined to what must be a double room that has several loud guests in it. You can hear their loud conversation and television through the adjoining doors, which are not sound proofed.

My wife is tired and is sleeping through it so I don't have the heart to wake her, but now I'm sitting up at 1 in the morning in a room I did not book typing this stupid review. If this hotel is wiling to dupe Hilton gold member which I am, I suspect they do this to anyone below Diamond. Either save yourself the money and book a normal king, or just upgrade to the suite for fear you get stuck with a loud adjoining room, or book somewhere else entirely.

I should also note the room has a strange musty odor. Definitely the last time I stay here in anything below a suite. And there are plenty of other options in the area that may be cheaper for a nicer room.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonoldtown, Manager at Hilton Alexandria Old Town, responded to this review, October 22, 2012
Dear Eric L,
I am sorry that your stay was not up to par. This is not typical of what our guest experience when staying at the Hilton and I certainly apologize for the challenges you experienced. The Room that you booked and stayed is indeed our corner room and I aplogize again it did not meet your expectation. Let's talk offline and I will work to address all your issues. Thank you for the feedback, it is important to us as we use it as a tool for improvement. I will contact you offline to discuss.
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Oklahoma City, OK
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 17, 2012

Highly recommend this hotel for both business and leisure travelers. It is in a very convenient location whether you are visiting Alexandria or going into D.C. It is right across the street from the metro. It is also within easy walking distance of numerous Old Town Alexandria restaurants.

Room Tip: May want to ask for a room on a higher floor and/or on a side away from the trains.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonoldtown, Manager at Hilton Alexandria Old Town, responded to this review, October 18, 2012
Dear OKCRoadWarrior,
Thank you very much for the great feedback.I do agree with you our Hotel is in a great location and close proximity to the Metro Station which allows quick access into Washington DC. Our location also within walking distance to the numerous restaurants and shops on King street in Old Town Alexandria. Thanks again for staying with us and look forward to your next visit.
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Rartian, NJ
Top Contributor
123 reviews 123 reviews
27 hotel reviews
Reviews in 48 cities Reviews in 48 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 16, 2012

This is a nice Hilton located right on King St in Old Town within walking distance to shops and restaurants and across the street from the train station to DC. The lobby is nice and features a Starbucks. I did not patronize the restaurant/bar in the hotel (so many other options in the area) but looked nice. The room was quite spacious with a comfy king size bed and a modern but warm decor. The bathroom was also well appointed and bath robes were provided. The garage was somewhat cramped, but convenient if you arrive by car.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonoldtown, Manager at Hilton Alexandria Old Town, responded to this review, October 18, 2012
Dear nancynj,

Fantastic Review! I am glad our Hotel's location as well as staff, lived up to your expectation. The starbucks in the Hotel's lobby is another great attraction for our guest verses the other hotels in the Old Town Alexandria area. We do appreciate your patronage and look forward to your next visit.
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Kent, Texas
Top Contributor
208 reviews 208 reviews
47 hotel reviews
Reviews in 94 cities Reviews in 94 cities
133 helpful votes 133 helpful votes
3 of 5 stars Reviewed October 13, 2012

A recent stay at the Hilton made me ponder what makes a business hotel a good value. Routed to this hotel by a combination of factors outside of my control for a business trip, I was impressed by some aspects of this hotel and a little disappointed by others. The pluses are nice rooms that are tastefully decorated and a great location within a 5 minute walk of the King Street Metro station. Another plus was a very accomodating front desk crew that really worked to answer your questions and address your needs. The negatives are noisy rooms that face the Masonic Memorial and train tracks (both freight trains and the Metro), an over-priced breakfast ($17 if not included in your room package) and over-priced in room internet service (it is free in the lobby), and kinda flimsy TP in bathrooms. For the $226 rate charged to my firm, these seem to be un-necessary add on expenses and a room should not have the level of train noise experienced in my room. I checked at the Embassy Suites, which is also close to the King Street Metro (but not contiguous to the tracks), and they offer a better package deal that I would use if traveling on personal business.

Room Tip: Avoid any room that is flanking the railroad tracks!
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonoldtown, Manager at Hilton Alexandria Old Town, responded to this review, October 18, 2012
Dear Asta365,
Thank you for your feedback. We are glad you chose our hotel during your recent stay in Old Town Alexandria and we appreciate the feedback. While the market is what drives the rate, I will agree with you our location is top notch for enjoying and getting around the city as well as quick access to the Washington DC. Thank you also for the kind comments on our staff. We hope you will stay with us again as rates fluctuate throughout the year and we are glad to see that overall you enjoyed your stay
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Arlington, Virginia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 13, 2012

Thanks to manager, Shirley, and an efficient front desk staff, my stays at the Hilton Alexandria Old Town are consistently the best. The staff is welcoming, the rooms comfortable and spacious and any request is met with timely service. It is the only place to stay.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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hiltonoldtown, Manager at Hilton Alexandria Old Town, responded to this review, October 22, 2012
Dear lbbeach,
Thank you for your kind comments as well as your consistent patronage.I am happy to hear you enjoyed your stay and certainly agree with you on Shirley and the front desk staff on their great service and efficiency.The desk staff is top notch and go to great lengths to take care of our guests.Thanks again and look forward to your next visit.
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Portland, Oregon, USA
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 4, 2012

Pros: Great location, nice, spacious room. Nice staff.
Cons: Lousy room location, bad breakfast buffet, pricey wi-fi, indifferent manager, NOISY ROOM

I booked four nice in a King room. At check in, I asked for a quiet room and was assured it was a quiet room. When it was time to sleep (around 10pm) - my wife and I were showered, fed and in bed - we heard what sounded like a night club starting up - the thumping bass, etc. The front desk told me it was a party in the meeting room directly below me with a DJ and the party would be going on, I was told, until midnight. The music was loud enough that I could identify every song on the playlist and it got louder and louder as the night went on. When I complained about getting a room over a party when I'd specifically been told I had a quiet room, they told me that they didn't know there would be a DJ for the party, but they still would let it go on til midnight. The manager told the front desk to tell me I could change rooms, but the music would not be stopped until midnight. We were already unpacked, clothes hung up and folded in drawers - moved in for a four night stay. After a long day of travel and an early start the next morning, we didn't want to get out of bed, get dressed, get packed up again to move to another room because the front desk put us in a room that is DIRECTLY OVER A PARTY. Since it was their mistake and we weren't able to get our much-needed sleep in our hotel room, I asked for the room to be comped for that night, but was instead offered a voucher for breakfast and $20 off the room for the night.

We layed awake naming the songs that were blasting from below us and watched the clock - counting down til we could go to sleep. The music only ended when I called the front desk again at 12:10 and insisted they stop the music.

3 out of 4 mornings there was thumping coming from below us that started around 6:30 am - like chairs being stacked or a vacuum banging on the baseboard. Not sure what it was, but that always woke me up and the noise kept going until I gave up on sleeping and just got up.

The breakfast buffet was pretty bad. Really bad. Powdery, gritty scrambled eggs, undrinkable coffee, greasy flabby bacon. Even for free, I wouldn't eat there again. Stick with the fruit and yogurt. Or better yet, walk a couple of blocks to Whole Foods and eat there.

On the up side - the entire staff (minus the manager) were friendly and helpful and the location can't be beat.

Would I go again? I'm still pretty steamed over the manager's attitude. Not sure that I would. Definitely stay clear of the third floor!!!!

Room Tip: Stay away from the 3rd floor - specifically #335 - it's directly over a meeting room and there...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonoldtown, Manager at Hilton Alexandria Old Town, responded to this review, October 22, 2012
Dear WorldlyGrrl,
Thanks for the feedback. I apologize for the inconvenience and I can assure you it is not the normal experience for our hotel. I will look into the issues you raised. We can continue our conversation off line and I will contact you directly via your profile information we have on file to further discuss and address all your concerns.
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Additional Information about Hilton Alexandria Old Town

Address: 1767 King Street, Alexandria, VA 22314
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Alexandria
#6 Romantic Hotel in Alexandria
#11 Business Hotel in Alexandria
#15 Family Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Alexandria Old Town 4*
Number of rooms: 246
Official Description (provided by the hotel):
Convenient to Washington DC, the Hilton Alexandria Old Town is located on historic King Street in charming Old Town Alexandria, VA. Grab a cup of coffee at Starbucks, located in the lobby, before heading to the adjacent King Street Metro station to visit downtown Washington DC, Georgetown and Alexandria attractions. Take advantage of the onsite business center and Wi-Fi or squeeze in a workout at our fitness center. Relax in the indoor pool or enjoy a delicious meal at Seagar's restaurant. ... more   less 
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Also Known As:
Hilton Alexandria Old Town Hotel Alexandria
Hilton Hotel Alexandria
Alexandria Hilton

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