Pros: Great location, nice, spacious room. Nice staff.
Cons: Lousy room location, bad breakfast buffet, pricey wi-fi, indifferent manager, NOISY ROOM
I booked four nice in a King room. At check in, I asked for a quiet room and was assured it was a quiet room. When it was time to sleep (around 10pm) - my wife and I were showered, fed and in bed - we heard what sounded like a night club starting up - the thumping bass, etc. The front desk told me it was a party in the meeting room directly below me with a DJ and the party would be going on, I was told, until midnight. The music was loud enough that I could identify every song on the playlist and it got louder and louder as the night went on. When I complained about getting a room over a party when I'd specifically been told I had a quiet room, they told me that they didn't know there would be a DJ for the party, but they still would let it go on til midnight. The manager told the front desk to tell me I could change rooms, but the music would not be stopped until midnight. We were already unpacked, clothes hung up and folded in drawers - moved in for a four night stay. After a long day of travel and an early start the next morning, we didn't want to get out of bed, get dressed, get packed up again to move to another room because the front desk put us in a room that is DIRECTLY OVER A PARTY. Since it was their mistake and we weren't able to get our much-needed sleep in our hotel room, I asked for the room to be comped for that night, but was instead offered a voucher for breakfast and $20 off the room for the night.
We layed awake naming the songs that were blasting from below us and watched the clock - counting down til we could go to sleep. The music only ended when I called the front desk again at 12:10 and insisted they stop the music.
3 out of 4 mornings there was thumping coming from below us that started around 6:30 am - like chairs being stacked or a vacuum banging on the baseboard. Not sure what it was, but that always woke me up and the noise kept going until I gave up on sleeping and just got up.
The breakfast buffet was pretty bad. Really bad. Powdery, gritty scrambled eggs, undrinkable coffee, greasy flabby bacon. Even for free, I wouldn't eat there again. Stick with the fruit and yogurt. Or better yet, walk a couple of blocks to Whole Foods and eat there.
On the up side - the entire staff (minus the manager) were friendly and helpful and the location can't be beat.
Would I go again? I'm still pretty steamed over the manager's attitude. Not sure that I would. Definitely stay clear of the third floor!!!!
Stay away from the 3rd floor - specifically #335 - it's directly over a meeting room and there...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 22, 2012
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Thanks for the feedback. I apologize for the inconvenience and I can assure you it is not the normal experience for our hotel. I will look into the issues you raised. We can continue our conversation off line and I will contact you directly via your profile information we have on file to further discuss and address all your concerns.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.