This was once my favorite hotel in the DC area. As others have mentioned, they are undergoing much needed renovations, but I think the staff needs more training, and perhaps "renovation" as well. This was a business trip for me, and when I came in to register, there were two people at the front desk, but it seems only one of them knew how to check people in. Thus, there was a pretty long wait to get registered and get your room key. Then, they gave me a room that looked like it was either just vacated by a guest, or was still occupied by someone (the lights were "on", the ironing board was set up in the living room, etc.) I returned to the front desk to report this, and the staff basically blew me off. They handed me a key to a new room, and that was that. No apology, no explanation, and what really stunk was the new room they gave was the furthest from the elevator, and the ice machine had been removed from the area. I'm mobility impaired and walk with a cane, so yes, more distance to walk is more than an inconvenience, it is literally, a pain for me. Also, the room across the hall from me was being renovated, and the workers were LOUD. As well as construction noise, there was a lot of loud talking and laughing by the workers. On the last night of my stay, the lights suddenly went out around 5:30 p.m. Thankfully, I had a small flashlight with me. We came to find out later that a transformer had blown out and had affected several blocks in the area. The power was out for about six hours, but at no time did the hotel staff check on the guests, or try to call us to let us know what was happening. Some of my colleagues told me the next morning that they were stuck in their darkened rooms during this whole time, and that every time they tried to walk around their rooms, they kept bumping into furniture. As I checked out the next morning, the front desk staff made no attempt to explain or apologize for the power outage the night before. I realize this was not the hotel's fault, but as a guest, I would hope my host would have taken the time to explain what happened, and apologize for any inconvenience. This was my worst stay ever in any Embassy Suites site, which is really a shame considering my previous stays there had always been very pleasant. Maybe my experience was just an anomoly, but I have serious doubts if I will stay at the Embassy Suites the next time I am in the Washington, DC area.
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- Also Known As:
- Embassy Suites Alexandria-Old Town Hotel Alexandria
- Alexandria Embassy Suites