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“Was once my favorite place in the DC area” 2 of 5 stars
Review of Embassy Suites Alexandria-Old Town

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Embassy Suites Alexandria-Old Town
3.5 of 5 Hotel   |   1900 Diagonal Road, Alexandria, VA 22314 (Old Town)   |  
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Ranked #13 of 50 Hotels in Alexandria
Certificate of Excellence 2014
Austin, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Was once my favorite place in the DC area”
2 of 5 stars Reviewed December 26, 2013

This was once my favorite hotel in the DC area. As others have mentioned, they are undergoing much needed renovations, but I think the staff needs more training, and perhaps "renovation" as well. This was a business trip for me, and when I came in to register, there were two people at the front desk, but it seems only one of them knew how to check people in. Thus, there was a pretty long wait to get registered and get your room key. Then, they gave me a room that looked like it was either just vacated by a guest, or was still occupied by someone (the lights were "on", the ironing board was set up in the living room, etc.) I returned to the front desk to report this, and the staff basically blew me off. They handed me a key to a new room, and that was that. No apology, no explanation, and what really stunk was the new room they gave was the furthest from the elevator, and the ice machine had been removed from the area. I'm mobility impaired and walk with a cane, so yes, more distance to walk is more than an inconvenience, it is literally, a pain for me. Also, the room across the hall from me was being renovated, and the workers were LOUD. As well as construction noise, there was a lot of loud talking and laughing by the workers. On the last night of my stay, the lights suddenly went out around 5:30 p.m. Thankfully, I had a small flashlight with me. We came to find out later that a transformer had blown out and had affected several blocks in the area. The power was out for about six hours, but at no time did the hotel staff check on the guests, or try to call us to let us know what was happening. Some of my colleagues told me the next morning that they were stuck in their darkened rooms during this whole time, and that every time they tried to walk around their rooms, they kept bumping into furniture. As I checked out the next morning, the front desk staff made no attempt to explain or apologize for the power outage the night before. I realize this was not the hotel's fault, but as a guest, I would hope my host would have taken the time to explain what happened, and apologize for any inconvenience. This was my worst stay ever in any Embassy Suites site, which is really a shame considering my previous stays there had always been very pleasant. Maybe my experience was just an anomoly, but I have serious doubts if I will stay at the Embassy Suites the next time I am in the Washington, DC area.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, January 28, 2014
Thank you for your review. I am saddened that we have failed to provide you with the service you were accustomed to over the years and that the transformer blow-out contributed to your discomfort. Should you be inclined to do so, I would very much appreciate speaking with you in detail about your stay. Please call the hotel so I may be able to review your reservation and address your concerns. Best Regards…MaryAnne Russell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,041 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
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English first
Las Vegas, United States
1 review
5 of 5 stars Reviewed December 26, 2013

In love the Embassy Suites in Old Town Alexandria. The staff is always friendly ay time of day. The use of the refreshment area was money well spent for my use. Overall, I love to stay at this locati9on whenever I am in town for work.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, January 28, 2014
Thank you for reviewing our hotel. I am pleased that you choose to stay with us with your travels and hope that we will continue to host you for many years to come. Thank you for your patronage. Best Regards…MaryAnne Russell General Manager
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Fredericksburg, United States
1 review
3 of 5 stars Reviewed December 25, 2013

I stayed here for one night the weekend before Christmas. The hotel was full of Redskin fans that were attending the game. Do not get the demo rooms. They may have deficiencies. The staff is very responsive. Also get your room near the elevator or you may have a very long walk.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, January 28, 2014
Thank you for your review. I hope that your stay was pleasant and appreciate your comments. Best Regards…MaryAnne Russell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuart, Florida
Top Contributor
113 reviews 113 reviews
28 hotel reviews
Reviews in 47 cities Reviews in 47 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 24, 2013

This was my 3rd stay at the Embassy Suites in Old Town; the location can't be beat, they are right across the street from the Metro. Two stops from DCA, and an easy walk to the shops on King Street. The rooms are in need of renovation, but that is happening right now. The lobby was recently renovated and is very nice. As with every Embassy Suites you'll go broke if you buy more than one drink at the bar, so be certain to hit the manager's reception. The breakfast is very good, but I'd stay away from the French Toast, it was barely warm.

Room Tip: If you get the rooms over by the parking garage without an outside window your "bedroom" i...
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, January 28, 2014
Thank you for your review and for being a repeat guest. I am always pleased to welcome back our repeat guests and appreciate your loyalty. Best Regards…MaryAnne Russell General Manager
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Washington DC, United States
1 review
3 of 5 stars Reviewed December 24, 2013

Hotel is average for the area, but currently undergoing renovations to improve it. Would stay there again as the location is great, next to the Washington DC metro system. Blah blah blah blah blah blah.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, January 28, 2014
Thank you for your review. Please come back and see us when our renovations are complete at the end of January 2014. Best Regards…MaryAnne Russell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed December 23, 2013

We chose this hotel as the place for out-of-town guests for a weekend wedding celebration. The service, and the venue exceeded our expectations. Staff were always helpful and all guests said how impressed they were with everything at the hotel. It was an excellent choice and we were very proud of it.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, January 28, 2014
Thank you for your review and for allowing us to be part of such a joyous celebration. I am hoping that we may be able to host many more of your out-of-town guests in the future. Best Regards…MaryAnne Russell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, United States
1 review
5 of 5 stars Reviewed December 22, 2013

The Embassy Suites in Old Town Alexandria is situated just off King Street and is very near the Metro. The hotel staff and the accommodations were great. The only complaint I have is that parking is expensive if you have a rental car.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, January 28, 2014
Thank you for writing this review. I am pleased that both our hotel accommodations and staff were able to make your stay pleasant and I will look forward to your return. Best Regards…MaryAnne Russell General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Alexandria-Old Town

Address: 1900 Diagonal Road, Alexandria, VA 22314
Phone Number:
Location: United States > Virginia > Alexandria > Old Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
#7 Business Hotel in Alexandria
#13 Family Hotel in Alexandria
#15 Romantic Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Alexandria-Old Town 3.5*
Number of rooms: 268
Reservation Options:
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Also Known As:
Embassy Suites Alexandria-Old Town Hotel Alexandria
Alexandria Embassy Suites

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