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“Pleasantly surprised” 4 of 5 stars
Review of Embassy Suites Alexandria-Old Town

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Embassy Suites Alexandria-Old Town
3.5 of 5 Hotel   |   1900 Diagonal Road, Alexandria, VA 22314 (Old Town)   |  
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Rates from $139!
Ranked #14 of 49 hotels in Alexandria
Pittsburgh, United States
1 review
“Pleasantly surprised”
4 of 5 stars Reviewed September 6, 2013

Very clean, staff was excellent, you can see the Metro stop from the front desk/easy access to transportation It was really easy to get to the museums and mall and only cost a few dollars. The room was very large and well thought out and we got an upgrade for only $20/night which included access to a free cooler with decent snacks and drinks (gatorade, juice, red bull, water). Wasn't expecting much but the management here is clearly on top of things.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, September 12, 2013
Thank you for your review. I am pleased that you had an enjoyable stay and that you were pleasantly surprised by what we have to offer. Please come back and visit us soon. Best Regards…MaryAnne Russell General Manager
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819 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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English first
Pacific Grove, California
Top Contributor
91 reviews 91 reviews
34 hotel reviews
Reviews in 56 cities Reviews in 56 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed September 5, 2013 via mobile

I normally have great experiences at embassy suites, so this location.surprised me.

The good: great location so much around the hotel, very close toReagan and you can walk to the metro. The complimentary drinks and snacks were nice. Got our wake up call as requested. Left too early for breakfast,but saw them setting up and it looked good. Arranged a cab with the front desk and it arrived promptly.

The bad: we pulled up to check in and I found a luggage cart, I loaded the luggage cart and had the baby in her car seat as well. My husband had to park the car as there were cars piling up behind us. Navigating through the lobby with a luggage cart and car seat with a baby is not easy. I passed two staff members no offer to help, the front desk watched me struggle. Fine, I guess it is "self service". To make it worse to get to our room i had to maneuver the luggage cart and car seat around this very pretty circular walk way, not easy ! I was struggling a lot another staff member walked around me while I was getting the cart unstuck. Thankfully a really nice guest assisted me the rest of the way (very embarrassing).
husband came back and we decided we didn't want to go anywhere as the baby was cranky. He went down to the restaurant and ordered two meals to go, I believe one was scallops and one was halibut. the total was $80, we got no drinks or dessert. This is extremely high, now there is a bar so we could have gotten pizza, wings or burger. There should be a way to get a nice dinner for less than $40 a plate.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, September 18, 2013
Thank you for taking the time to review our hotel. I am perplexed as to why our staff would not have hurriedly come to your rescue, as they are usually quite responsive to such matters. I will have our management ensure that everyone, no matter which department, feels comfortable offering assistance to any of our guests in the future and thank you for bringing this to my attention. Best Regards…MaryAnne Russell General Manager
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Long Island, NY
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 5, 2013

Alexandria, VA Embassy Suites is what's up! Great complimentary breakfast with fresh cold or hot foot. Professional staff with manners and knowledge of the area. Very clean and comfortable spot. Watch out for the parking lot from hell...TIGHT SPACES...."I AIN'T GOT TIME FOR THAT"!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, September 12, 2013
Thank you for your review. The parking spaces for the hotel were selected for their convenience to the main hotel entrance, these spaces however, are smaller than other spaces on different levels, due to a high volume of columns. We do have a few larger spaces available on a first come, first serve basis for large SUV’s etc.. Perhaps on your next visit, one will be available. Best Regards…MaryAnne Russell General Manager
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Philly
Top Contributor
62 reviews 62 reviews
44 hotel reviews
Reviews in 43 cities Reviews in 43 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 3, 2013

Old Town Alexandria is an awesome spot and this hotel provides great access to all the area has to offer. Metro is across the street and dozens of bars/restaurants are within walking distance. The property itself provided a fantastic happy hour with free draft beer, snacks, etc. It was packed and a great atmosphere. The room was a bit aged, but nothing that would take away from a great stay. I am Hilton Gold, was afforded a room on the top floor and there were unlimited soft drinks, snacks, etc. Have no worries staying at this property.

Room Tip: If offered a room on the top floor - jump at it!
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, September 12, 2013
Thank you for reviewing our hotel. We are very pleased to say that we will be updating the case goods in our guest suites at the end of 2013 and look forward to your return visit and future comments on our upgraded look. I am thankful for your patronage of the Hilton family of hotels and hope to be able to welcome you again soon. Regards…MaryAnne Russell General Manager
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Federal Way, Washington
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2013

Typical high standard embassy suite hotel. Two rooms each with a flat screen TV. Beds have many pillows. This hotel also offers free shuttle service to the old town area. Location is easy walk to metro and to a large whole food grocery store.

Room Tip: Higher rooms have less noise from the interior area.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, September 12, 2013
Thank you for your review. We appreciate your comments and hope to see you again in the future. Best Regards…MaryAnne Russell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Forest, Illinois
Top Contributor
98 reviews 98 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed September 2, 2013

I am a lover of Embassy Suites and this one did not disappoint me. The front desk staff answered all of my questions regarding the Metra with a smile. The breakfast was fantastic though an odd layout. The Managers Reception was great with smiling bartenders. Its location was wonderful being in Old Town and across from the Metra Station. The only disappointment was on site restaurant.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, September 12, 2013
Thank you for reviewing our hotel. I am pleased that your stay was enjoyable, although we would have welcomed more information about your restaurant dining experience. I hope you will come back and see us again soon. Best Regards…MaryAnne Russell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tuttle, Oklahoma
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 1, 2013

Nice hotel right next to a Metro Station. Really good breakfast. Managers special consists of chips/dip and fresh cut veggies along with popcorn. The free beer and wine is happily and generously served by a great crew. It does tend to get busy. I'd stay here again in a heartbeat. The rooms seem to be a tad smaller that other ES's but it's well furnished and looks great. There are plenty of places to eat right next to it and a Whole Foods is on the same block complete with wine/beer selection.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, September 12, 2013
Thank you for your review. I am pleased that you were able to avail yourself of the complimentary breakfast and complimentary Manager’s Reception. I hope you will be visiting us again soon. Best Regards…MaryAnne Russell General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Alexandria-Old Town

Address: 1900 Diagonal Road, Alexandria, VA 22314
Phone Number:
Location: United States > Virginia > Alexandria > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Alexandria
#11 Romantic Hotel in Alexandria
#12 Family Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Alexandria-Old Town 3.5*
Reservation Options:
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Also Known As:
Embassy Suites Alexandria-Old Town Hotel Alexandria
Alexandria Embassy Suites

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