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“Home Away From Home In Old Town” 5 of 5 stars
Review of Embassy Suites Alexandria-Old Town

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Embassy Suites Alexandria-Old Town
3.5 of 5 Hotel   |   1900 Diagonal Road, Alexandria, VA 22314 (Old Town)   |  
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Rates from $119!
Ranked #14 of 49 hotels in Alexandria
cringer1124
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
“Home Away From Home In Old Town”
5 of 5 stars Reviewed April 1, 2013

This is my top place to stay when traveling for long business trips in Old Town. The location is perfect - great restaurants and shopping on King Street and the hotel is less than a block from the Metro. Excellent cooked-to-order hot breakfast and manager's reception each night. Most of the rooms have been recently renovated and so has the entire downstairs area, including the addition of a new restaurant. While I am not a fan of the new "look", the restaurant is good and the staff is still great despite the change of hands for catering. Terrific venue for conferences and events as well.

Room Tip: Request a top floor facing the metro for a good view of the D.C monuments
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, April 5, 2013
Thank you for your review. I so appreciate that you took the time to write about our hotel and that we are your hotel of choice here in the Washington DC area. I look forward to your next visit. Best Regards…MaryAnne Russell General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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English first
Garnet Valley, PA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 30, 2013

My family went here for a short spring break trip to visit D.C. The hotels in D.C. were expensive and alot didn't have pools. This hotel had everything. Great manager's reception every night with really good beer and snacks. Suites with a door, so you can stay up after the kids go to bed. Free breakfast, free shuttle to Alexandria restaurants. And the metro was RIGHT across the street. You hop on, and 15 minutes later you are in D.C. The pool does get crowded and they cap it off at (I think) 23 people in the pool. We had to wait the first night to use the pool, which made my kids sad, but it is for safety reasons, so I get it. Also, breakfast has lots of options, but it also got really crowded (hint: get down there early!!) The staff did a nice job of keeping everything stocked though. I would definitely recommend this hotel for all the extra benefits, and the proximity to the metro was KEY for us!!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, April 5, 2013
Thank you for writing this review. We appreciate that you chose to stay at our property and had a pleasant Spring Break get a way. We will look forward to your return. Best Regards…MaryAnne Russell General Manager
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Columbus, Ohio
Top Contributor
51 reviews 51 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 29, 2013

This is our 3rd time visiting this hotel in the last few years and we have never been disappointed. Underground parking is convenient (though tight); location by King Street Metro perfect for getting to any sight in the DC area; rooms clean and nice and overall property condition is great ... especially considering the quantity of guests this property enjoys. The front desk acknowledged our Hilton Diamond status and the Manager's Reception and Breakfast features were great (though always busy). My only wish is that there were stairs you could use during peak times that the elevators were packed.

Room Tip: Get a higher floor if you want to be sure to get elevators down during peak periods. On the lower fl...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, April 5, 2013
Thank you for writing this review. I am so pleased that you are a repeat guest and thank you for your patronage. For safety and security of our guests, the stairs that are on property lead directly to the outdoors, therefore preventing anyone from reentering the hotel during a fire alarm or emergency. Although as you, I think it would have been beneficial to have stairs that open to the lower level, for those of us who would like the exercise and prefer not to wait. Best Regards…MaryAnne Russell General Manager
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Senior Contributor
39 reviews 39 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 24, 2013 via mobile

I found it odd that if you are in the bar the bartenders will not come to at least the tables in the bar, you have to go to bar to order. Negates a tip in my mind I think. That said, the hotel is very nice. Rooms are very nice too. Front desk check in was good too.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, April 5, 2013
Thank you for taking the time to review our hotel. Indeed that is odd that the bartender did not attend to you at your table. I will need to review this with our restaurant/bar manager. I am pleased that you enjoyed your stay nonetheless. Thank you for staying with us and we look forward to your return. Best Regards...MaryAnne Russell General Manager
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Niagara
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 21, 2013

Disappointed with the front desk staff. When we asked questions such as "Can we walk to the Masonic Lodge?" we were told, "yes, I can get you a shuttle right now"---this was at 9pm and the place closes at 4pm, when we told the clerk she seemed shocked and said that she had never gone there herself nor did she know the sales tax for VA!!!! We complained after our first night that the room with a king was too small for my husband and 2 boys as the sofa bed was very uncomfortable. We were told no problem we will give you a 2 room suite...that night we got our key and went to our room, it was the same one except for 2 double beds--talk about uncomfortable and sharing with two teenage boys was not fun either. My point is that up check out, we were told it was an 'adjoining room' and were almost billed for that NO ONE bothered to tell us this. Other than that, the breakfast, etc. was excellent as well as the drinks at night. I will try other embassy suites in the future and not expect staff in a touristy area to be able to recommend anything.

Room Tip: stay away from the corner above the kitchen as the vent in the kitchen releases into the room and is...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, March 22, 2013
Thank you for reviewing our property. I am concerned that information was not correctly provided to you, as our agents are usually well versed on the surrounding events and venues. I will forward this review to our Front Office Manager, so these communication issues with the Front Office can be addressed. Best Regards…MaryAnne Russell General Manager
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Hampton, Virginia, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 18, 2013

Chose this location for our family for a one night stay. Picked for great location and parking included in rate. Old and out of date suites look shabby. Layout of hotel interior is very inconvenient. "Pool" is the size of one bed room. Not made aware that comp breakfast ended at 930, no food for my small children to eat when we came down to breakfast at 10am.... literally no food served on property between 930 and 1100. No help from distracted and uncaring staff. Will never stay again.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, March 22, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and are very concerned with the inconveniences you experienced. I am pleased that you provided us another avenue to reach out to you and discuss these issues and look forward to your return to our property. Best Regards…MaryAnne Russell General Manager
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Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 15, 2013 via mobile

I stayed here 3 nights for a conference. The hotel is across the street from the Metro stop, which was so convenient flying into DCA. Spacious king suite but the pullout sofa sleeper had me tossing and turning all night. Bathroom was very small, the tub and door nearly bumped the toilet. Conference meals and buffet breakfast were great, but the onsite restaurant was slow, pricey and not very good. Wanted to use the hot tub and indoor pool, but the smell of chlorine was so strong it made me cough so much I couldn't stay more than a minute. Overall a decent budget option, but not as nice as we expected.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review, March 18, 2013
Thank you for your review. I am pleased that although it appears that there were some issues for you during your stay, that you still consider our hotel a good value. I will need to confer with the pool company to understand what the requirements are from the Alexandria Health Department, as it concerns me that the chlorine smell made you uncomfortable. I hope that you will stay with us again and that during your next visit you will be able to enjoy the pool and whirlpool. Best Regards…MaryAnne Russell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Alexandria-Old Town

Address: 1900 Diagonal Road, Alexandria, VA 22314
Phone Number:
Location: United States > Virginia > Alexandria > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Alexandria
#12 Family Hotel in Alexandria
#12 Romantic Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Alexandria-Old Town 3.5*
Reservation Options:
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Also Known As:
Embassy Suites Alexandria-Old Town Hotel Alexandria
Alexandria Embassy Suites

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