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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
2.5 of 5 Hotel   |   200 Blue Stone Rd., Alexandria, VA 22304   |  
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Ranked #28 of 49 Hotels in Alexandria
1 review
“Never again”
1 of 5 stars Reviewed May 22, 2013 via mobile

Very disappointed. Nothing for kids to do. TV selection is very poor.very difficult to get towels. The maids are very rude, asked for a towel and was told no you have to go to front desk.very very poor service.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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74 reviews from our community

Traveler rating
    42
    16
    5
    6
    5
See reviews for
14
7
14
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Middletown, Rhode Island, United States
1 review
2 of 5 stars Reviewed May 22, 2013

We stayed here for 3 nights on a trip while house hunting over a weekend.

First problem, we were supposed to get a room that had 2 beds....we only got one. While my husband was downstairs trying to sort things out I had my boys (ages 6 and 12) sit in the chairs, as to not mess up the beds, and watch some tv...remote control didn't work...my guess, the batteries were just dead because we were able to turn it on manually...no biggie.

Second, since there is a kitchenette in the room I decided to rinse out my water bottle and refill it since there was a water filtration system on the faucet. The filter indicator was red and needed to be replaced....it happens.

Hubby comes back up and we go from 3rd floor (oh forgot to mention the awful smell of cigarette smoke) down to the 2nd. We finally got a two bed room and begin to settle in. Of course, one of the first things to happen....the tv needs to go on.

Again, the remote isn't working!

Next, we noticed that the toilet is running. After a look at it and a little messing around with it, trying to get it to stop....it doesn't. Problem....running toilet.

By now, it's nearly midnight and we put the boys to bed. I am still thirsty since I didn't get the filtered water from the other room so I go to get that. Wouldn't you know it....the filter in this room also needs to be replaced!

Problem ANOTHER bad water filter.

By now, I'm just laughing because it's late, I'm exhausted and I can't believe my luck so I decide I just need to turn in for the night. I wash up for bed then go to plug in my cell phone. I had already plugged in my cord in to the wall so all I had to do was fish the cord out from under the bed. When I go to grad it I noticed it was kind of heavy and though, hmmm, that's odd for such a light wire, so I look under the bed to investigate. Oh my goodness...

Problem SEVERAL (full size) alcohol bottles, and shoes left under the bed!!!

I was astonished! I guess housekeeping didn't look under the beds in this room. WOW. My husband called down to the front desk to address everything I just wrote about and all we got was a long awkward silence then, "we don't have any replacement filters". Really?!

Since we had already paid for the 3 nights upfront and we already knew we were not going to be in the room very much (which we were not at all) we decided to make the best of a bad situation and hopefully housekeeping would come in one of the 3 days we were there and would fix the issues but they never came in....not ever once!

Needless to say we will NOT be recommending this hotel or chain of hotels for that matter to anyone. Obviously, we will never stay in one ourselves either.

The only good things I have to say about this hotel is the person working at the front desk was polite and the landscaping was clean.....that's about it.

Room Tip: Higher floors smell of cigarette smoke...horribly!
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  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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GULFPORT
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 24, 2013

I'm one month in, on a two month stay. I have been very impressed with the professionalism of the staff. The manager, Nasir, is always available and willing to help. The front desk personnel (Yesica ,Josephine) also are very friendly and helpful with instructions and details about the local area. The hotel rooms were very spacious, comfortable, and clean. Rooms are cleaned once a week very well and towels are available at the front desk for exchange during the week. The grounds are well maintained with plenty of safe parking available. The location is great, with the interstate being easily accessed in both directions, and just minutes away from Old Town were you can find plenty restaurants,shopping, and a movie theater. I spend alot of time on the road and stay in alot of hotels through out the year, this has been one of my better experiences. I highly recommend this hotel. you want be disappointed!!!

Room Tip: If staying for awhile request a king room they're more spacious and have a pull-out sofa.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Frostburg, Maryland, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2013

We stayed here for 3 nights on vacation. The location of the hotel is right off the interstate and a few minute drive to Old Town Alexandria and the Metro Station. Check in was wonderful. The front desk staff was very friendly. The room was very good. The price paid for a studio suite (1 Queen N/S) was a great deal on Priceline. It seemed like a 3 to 3.5 star hotel, compared to the actual 2 star rating. The room was clean. The bed was perfect for me and my fiancee. The kitchenette was nice and stocked with whatever you needed to cook food with. The only issue was that there was a small leak on the base of the toilet where it connects to the floor. This didn't bother me at all though. There was no housekeeping service, but I don't like housekeeping going into the room during my stay anyway, so that was perfect. The front desk staff even printed out a coupon for me for a free popcorn at the movies since there was not a business center there. Overall, I give my stay a 9.5/10.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 8, 2013

Front desk closes at 11pm. Phone outside front door was missing, but luckily we were let in by someone passing by in the lobby. Side entrance doors did not unlock from the outside with the door key. Corridor on 2nd floor smelled of cigarette smoke even though we were on a non-smoking floor. Advertised "breakfast" is a joke - coffee was finished at 8am with no replacement atleast until 8:30am which was the time we left. Staff was apologetic and tried to assist, but can see there is no maintenance. Will stay elsewhere when travelling for sure.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review, April 8, 2013
Thank you for taking the time to write a review of your stay. I am so sorry to hear about your experience. While we are a limited service hotel there's no excuse for the breakfast not getting replenished or the phone or the side doors not working. I appreciate you bringing this to our attention. To prevent this from happening again, we will re-train our staff. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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vancouver
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed April 8, 2013

Had a good time in Hotel. Friendly and clean. Only drawback was that the request for 2 queen beds or extra bedding was denied. Son has to sleep on floor. Otherwise Hotel was very accessible and in a good location. Staff was friendly. However No breakfast at all. So dont go if you bang on having a continental breakfast in the morning.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review, April 9, 2013
Thank you for taking the time to write a review of your stay. While we do not have a continental breakfast we do have a "grab-and-go" breakfast that is served in the lobby area from 6am - 9am. I'm so sorry that you were not informed of this. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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1 review
2 of 5 stars Reviewed April 6, 2013 via mobile

I frequently stay in Alexandria, Virginia and have had mostly great experiences with hotels in the area. This hotel however has been a severe disappointment. When I walked in they tried to overcharge me from the rate I booked. When I noticed this, they corrected the charge, and said that they had given me a free upgrade but had failed to correct the price. When I got to the room, I noticed that the free "upgrade" was to a larger room, but a smoking room. I had requested a non-smoking room since I have asthma. When I went back and requested a new room they were unable to accommodate me with a new room and offered to spritz some air freshener. No discount was offered. I will definitely not be staying here in the future.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review, April 8, 2013
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that we could not move you to a non smoking room due to the fact that we were sold out by that room type. Please accept my apology. We continually work to improve our hotel, so I really appreciate your feedback. If you have any additional feedback, please reach out to us at alx@extendedstay.com.
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Additional Information about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Address: 200 Blue Stone Rd., Alexandria, VA 22304
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#22 Business Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. 2.5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Homestead Washington Dc - Alexandria Hotel Alexandria

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