We attempted to check in and was given keys to room 617. I went to the room with my 13 year old daughter and were overtaken by a foul odor in the room. Looking in the bathroom someone had gone to the bathroom and didn’t flush leaving human remains in the toilet. Obviously the room was not cleaned prior to the keys being given to me.
I called the front desk and they said they had another room. I asked if they were sure the room was clean and ready for occupancy and was assured it was clean and ready. We went back down to the lobby and the keys to room 710 were given to us. We went up to room 710 and neither of the keys would open the door. The red and green lights would flash. I called the front desk form my cell phone and they said to come back to the lobby. We went to the lobby and received two more keys. Neither of the two new keys would open the door. The maintenance person was called and showed up at room 710 after we waited about 12 minutes. The maintenance man could not get into the room and told me that flashing red and green means the room is occupied and locked on the inside. The maintenance man said he was going to try and figure out who was in the room.
I called the front desk and expressed concerns for the safety and health of me and my 13 year old daughter as it Washington Suites clearly had no command and control over who was in any of the rooms they were trying to give to us. Furthermore allowing us to stay in an unclean room is a health risk as it is unsanitary. In addition to that we had been all over the hotel several times and waited approximately 45 minutes to go thru what was described above.
I asked to speak to the manager and was told I could only email them. I demanded a refund of $97.18 for one night and they told me to talk to Groupon and email the Revenue Manager Victoria Catherine email@example.com.
The fine print did not clearly define that Washington Suites would attempt to jeopardize the health and safety of my family.
This place did not seem like a real hotel and I asked at front desk and they said "we do have some extended stay guests". It was more like a fly by night hourly or weekly room rental.
We moved to Hilton Alexandria Old Town, 1767 King Street for $107.00 a night and it was awesome.
- Official Description (provided by the hotel):
- Discover spacious suites with impeccable services and extended stay amenities at Washington Suites Alexandria in Virginia, minutes from Washington, DC. ... more less
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- Also Known As:
- Washington Suites Alexandria Hotel Alexandria
- Washington Hotel Alexandria
- Washington Alexandria