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“Thanksgiving at Spring Hill” 4 of 5 stars
Review of SpringHill Suites Alexandria Old Town Southwest

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SpringHill Suites Alexandria Old Town Southwest
3.0 of 5 Hotel   |   2950 Eisenhower Avenue, Alexandria, VA 22314   |  
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Ranked #9 of 49 Hotels in Alexandria
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Thanksgiving at Spring Hill”
4 of 5 stars Reviewed November 30, 2013

Family of four stayed here for two days. Room was large. Starting to show its age with rusted shower hooks and gen1 iPod clock radio player. There were two dirty plates on shelf over microwave on check in. The maid missed it between guests. The breakfast was good but crowded and poorly attended with lack of ownership by hotel staff. I would have a staff member or two present to help clear and wipe down tables. Demonstrate the difference between just working and caring about guests. There were no Thanksgiving decorations. Adding a cornucopia, special napkins or table decorations help create memories and encourage return customers. A thanksgiving thank you as simple as bottled water on check out would reinforce the Thankful for Your Patronage theme. We look forward to staying with you again at Christmas hint, hint. Four out of five stars.

Stayed November 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSAlexandriaSW, General Manager at SpringHill Suites Alexandria Old Town Southwest, responded to this review, June 19, 2014
Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. During the holidays we will to allow our staff to enjoy time with their family so have limited staffing. Providing our guests with the best possible hospitality and service has always been our mission.
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248 reviews from our community

Traveler rating
    135
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    21
    7
    2
See reviews for
116
46
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Pennsylvania
Top Contributor
136 reviews 136 reviews
46 hotel reviews
Reviews in 90 cities Reviews in 90 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed November 16, 2013

we stayed here for 1 night while working in the area. weekend prices are great. breakfast was good, 2 warm dishes, oatmeal, bread products, yogurt, cereal. the exercise room was very nice. the room is quiet. some oddities- the lobby is on floor 2. you cannot pay for your room with a Marriott gift card at this location. getting back onto 95 is a trip from the hotel, lots of abrupt side streets and twists and turns. an enjoyable stay overall.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSAlexandriaSW, General Manager at SpringHill Suites Alexandria Old Town Southwest, responded to this review, November 17, 2013
Thank you for taking the time to share your feedback on trip advisor following your recent stay at the SpringHill Suites. We are delighted to read your review, also it gives us great pleasure to know that we could fulfill your vacation expectations. The hotel does expect all Marriott Gift Cards. However, there are several types of gift cards that cannot be used on group or discounted rates. Be sure and review the back of the gift cards terms and conditions. This will clarify what type of reservations it can be used for. Hope to see you again soon!
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Asheville, North Carolina
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 of 5 stars Reviewed November 15, 2013

Great all suite hotel. Very surprised by the large size of the rooms for this area. Great location and easy access to the Metro station. It was a very nice touch to have a shuttle that takes you too and picks you up from the Metro. Also enjoyed the outdoor patio, we got a bottle of wine from the Market at the front desk and sat outside, would be nice if the hotel offered disposable wine glasses. Thanks for a great stay and I'm looking forward to a repeat visit.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSAlexandriaSW, General Manager at SpringHill Suites Alexandria Old Town Southwest, responded to this review, June 19, 2014
We pride ourselves on our personalized service, and we are delighted that you were able to experience this first hand. I will be sure to share your kind comments with our leaders and staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 15, 2013

I met a friend here for a quick overnight. I wanted to show her around the area and be somewhat close to the sites.

The room is the newer configuration of the Spring Hill Suites. The bathrooms remind me of cruise ships with the split bath, it is nice when we were getting ready for bed and each had a sink to use.

I appreciate the free parking, free wifi and free breakfast. The parking was covered or open, which I appreciated. There was a shuttle to the nearest metro station, we did not use but I felt this was a nice touch.

Alexandria can be a tricky part of town with safety etc. As two young women, I felt very safe in this area and would recommend this hotel to anyone including those with small children. The entry way is pretty but if you have large suitcases, a stroller, wheelchair, etc you will want to take the elevator.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSAlexandriaSW, General Manager at SpringHill Suites Alexandria Old Town Southwest, responded to this review, June 19, 2014
We are pleased that you experience this first hand and thank you for taking the time to write a review. We look forward to welcoming you back to our beautiful hotel soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prescott, Arizona
Top Contributor
73 reviews 73 reviews
5 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 10, 2013

Stayed here 6 nights. One of the nicest chain hotels I have stayed at in several years. Rooms were spacious but not too big. Breakfast was one of the best "free" ones I have seen in a long time. Many extras not normally found in the free breakfast hotels. Only additional thing it needed was a make-your-own waffle iron. Very friendly and helpful staff. Prompt, on-demand shuttle service to the Metro (about 1.1 miles) and nearby restaurants, etc. For those driving, right on the beltway, yet excellent sound proofing made my room (which faced the highway) very quiet.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSAlexandriaSW, General Manager at SpringHill Suites Alexandria Old Town Southwest, responded to this review, June 19, 2014
We are pleased that you experience this first hand and thank you for taking the time to write a review. We look forward to welcoming you back to our beautiful hotel soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fitchburg, Massachusetts
Top Contributor
61 reviews 61 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 9, 2013

Spent a week here recently. The rooms are decently sized with modern styling. Unfortunately modern doesn't always translate to quality as many of the details indicate this is a budget hotel. For examples, the shower door didn't shut properly leaving the bathroom floor wet every day, lights don't always turn on/off, lots of noise from the hallway and the sofa bed mattress is horrible. The positives would be the free daily breakfast, room floor plan and location.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSAlexandriaSW, General Manager at SpringHill Suites Alexandria Old Town Southwest, responded to this review, June 19, 2014
Providing our guests with the best possible hospitality and service has always been our mission. We hope to have another opportunity to welcome you back to our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 9, 2013 via mobile

This hotel has treated me very nicely in the past when visiting the Dc area....close to metro station with a shuttle service..nice room and esp the complimentary breakfast. There is also olde towne for shopping and dining out with a movie theatre. Great area to connect to surrounding Dc. My issue is with their customer service, after using their shuttle for the metro I was delayed due to metro service. Their only solution when I called the front desk from the metro was"I will give you a number to a taxi company." No other options, this probably wont keep me from future stays but I didn't care for the lack of assistance.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSAlexandriaSW, Guest Relations Manager at SpringHill Suites Alexandria Old Town Southwest, responded to this review, June 19, 2014
Providing our guests with the best possible hospitality and service has always been our mission. We hope to have another opportunity to welcome you back to our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Alexandria Old Town Southwest

Address: 2950 Eisenhower Avenue, Alexandria, VA 22314
Location: United States > Virginia > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Alexandria
#12 Romantic Hotel in Alexandria
#18 Business Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Alexandria Old Town Southwest 3*
Number of rooms: 155
Official Description (provided by the hotel):
Visit SpringHill Suites Alexandria Old Town/Southwest located off I-95 and just minutes from our Nation's Capital. Enjoy our hotel's complimentary shuttle service, providing quick and easy access to the Eisenhower Metro Rail Station, part of the yellow line. Our hotel also offers complimentary breakfast and Wi-Fi. ... more   less 
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Also Known As:
Springhill Suites Alexandria Tech Hotel Alexandria

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