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“Superior SH!” 5 of 5 stars
Review of SpringHill Suites Alexandria Old Town Southwest

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SpringHill Suites Alexandria Old Town Southwest
3.0 of 5 Hotel   |   2950 Eisenhower Avenue, Alexandria, VA 22314   |  
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Ranked #11 of 50 Hotels in Alexandria
Denver, Colorado
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Superior SH!”
5 of 5 stars Reviewed August 24, 2013

This is my favorite SH by far! The rooms are the new modern floor-plan, with the tinted glass which separates the bedroom from the sitting area, which allows for optimal natural light to filter through the entire suite. There are many lighting options which optimize reading and grooming. My suite was spotless and the bedding met the highest of Marriott standards.
There is free covered parking which was a real bonus during the inclement weather. The lobby has a lot of seating, TV's, and a great view of a little river that swelled to amazing heights during a major storm.
There is a Whole Foods, restaurants, theater, salons, and various other conveniences close-by. You can walk to the Metro, as well.
The breakfast was everything that was to be expected, and the coffee is free and fresh 24/7 with all of the flavoring options.
The best thing about this SH, other than the location, is the staff. Everyone was extremely proficient and accommodating...regardless of their position.
I would like to especially applaud Terrence at the front desk. Not only does he come from a succession of hospitality lineage, he is a 'rising star' and a superior example of what one should aspire to be if in this industry.

Room Tip: Easy to miss. When driving in, look up! Easiest access is entering through the big Marriott at the l...
See more room tips
  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSAlexandriaSW, General Manager at SpringHill Suites Alexandria Old Town Southwest, responded to this review, October 22, 2013
Thank you for taking the time to share your feedback on trip advisor following your recent stay at the SpringHill Suites. We are delighted to read your review, also it gives us great pleasure to know that we could fulfill your vacation expectations. Yours in Hospitality – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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255 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Toronto, Canada
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 20, 2013

The hotel itself is pretty nice, it is close to the metro station (about 10-15 minutes walk, we did not use the shuttle bus). The rooms are quite large, the beds are comfortable. The shower and the toilet are in two separate rooms, which is fine, but why are there no locks on either is beyond me. I have stayed in the room with my family members, but it is still quite unpleasant when someone opens the door suddenly when you are in a shower or on the toilet. The pull-out sofa was somewhat uncomfortable for two, but was fine for one person. We asked for extra towels and got them without any issues. The room was clean, although the staff could do a better job and look behind the sliding doors in the toiled, and sweep or vacuum there.
The staff on reception was OK. The lady who checked us in was very, very nice - I wish I asked for her name so I could thank her here, but the rest of the staff was simply ok.
Now to the controversial breakfast. The breakfast itself was good - fresh fruit, oatmeal, eggs, on our first day we even had sliced cheese and cold cuts, but as it is a big hotel, they kept running out of things. I personally drank the last cup of green tea, and had to bring my own to breakfast the next day. One of the ladies who work in breakfast area was very quick, and tried to keep up, but she can't with two others barely moving. We did come to breakfast all three mornings we stayed in the hotel, and always got what we wanted, but sometimes had to wait for the staff to replenish the containers with food. There were no fresh fruit on the third morning, we were kinda disappointed.
Another drawback was the air conditioning at the hotel. Did they set it to sub-zero in common areas? It was very, very cold in the breakfast area and in the corridors. If they turn the AC up a couple of degrees, we may not have to worry about global warming anymore.
So if the hotel installs locks on bathroom doors and fixes the breakfast supply problem it would get five stars!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSAlexandriaSW, Manager at SpringHill Suites Alexandria Old Town Southwest, responded to this review, August 22, 2013
Thank you so much for choosing our property. We appreciate that you took the time to share your feedback on TripAdvisor, thereby giving us the opportunity to enhance our service quality. Our hotel was built as an upscale modern all suites property. Our bathrooms are designed with a European style in mind.

We are truly sorry that you were disappointed with our breakfast. Our complementary hot breakfast is popular. Our food offerings change during the weekend vs. weekday. At peak breakfast hours guests tend to arrive at the same time to dine and a wait can form. We do take extra measures and set out additional food offerings when there is high demand.

Please let us assure you that all our team shares the same vision of providing the best guest experience possible all year round. Please do not hesitate to contact any member of the Management Team for anything you may need, it would be a pleasure for us to assist you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 17, 2013

This is a very nice hotel with a couple significant issues. The breakfast is a nice mixture of items, but it is horribly stocked; so much so that we eventually quit wasting time going to breakfast. The key for management is to have more people assigned to restocking the food items. The second item is housekeeping. We stayed for 7 nights, and I don't believe housekeeping was correctly done for any nights. We were always missing towels or beds were not complete, and at times there were even cleaning supplies left in the room that we would have to set outside into the hallways ourselves after our stay.
Bummer that there were so many problems because the hotel itself and the location are prime for visiting DC.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSAlexandriaSW, Manager at SpringHill Suites Alexandria Old Town Southwest, responded to this review, August 22, 2013
Thank you so much for choosing our property. We appreciate that you took the time to share your feedback on TripAdvisor, thereby giving us the opportunity to enhance our service quality.

We are truly sorry that you were disappointed with our breakfast. Our complementary hot breakfast is popular. At peak breakfast hours guests tend to arrive at the same time to dine and a wait can form. We do take extra measures and set out additional food offerings when there is high demand.

Hotel cleanness is a top priority. I am terribly sorry we did not meet your expectations. Please let us assure you that all our team shares the same vision of providing the best guest experience possible all year round, so your comments have already been forwarded to concerned departments in order to rectify the points that you have described. Please do not hesitate to contact any member of the Management Team for anything you may need, it would be a pleasure for us to assist you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 15, 2013

This almost new, roomy, spotless and well-located facility was about 20 minutes by Metro to downtown DC with a 10-15 minute walk to the metro. The staff was fabulous and the gym rivaled those in 5-star hotels. Breakfast was good, shopping, IMAX and restaurants a short walk away and just minutes to Alexandria. Best part: very reasonable prices.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSAlexandriaSW, General Manager at SpringHill Suites Alexandria Old Town Southwest, responded to this review, August 22, 2013
Thank you for taking the time to share your feedback on trip advisor following your recent stay at the SpringHill Suites. We are delighted to read your review, also it gives us great pleasure to know that we could fulfill your vacation expectations. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed August 11, 2013

I stayed here for a night over the weekend. Room was clean and very spacious. Location is nice, free parking as well. Great bed quality, I slept very well. No argument there, however breakfast was another story. They ran out of EVERYTHING. From plastic silverware, to milk and cereal and even coffee. Eggs were crumbled like yellow blue cheese??? It seems like they are not doing well with handling a large volume of people. Maybe add more milk jugs, maybe bigger cereal dispensers. They have to work on that. I can only hope today was the only day like this. I came downstairs to grab breakfast and the place was too crowded and most things already ran out (it was 7:40). I came again at 9 to get some dry cereals because my son likes to munch on that but they were all out. My brother who stayed at the other room also experienced the same breakfast issue. I probably won't come back because of the breakfast situation. I come once a month, and normally stay at the Springhill near Fair Oaks. Residence inn Fairfax City or Springfield. They are around the same price and all relatively new.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSAlexandriaSW, General Manager at SpringHill Suites Alexandria Old Town Southwest, responded to this review, August 22, 2013
Thank you so much for choosing our property. We appreciate that you took the time to share your feedback on TripAdvisor, thereby giving us the opportunity to enhance our service quality.

We are truly sorry that you were disappointed with our breakfast. Our complementary hot breakfast is popular. At peak breakfast hours guests tend to arrive at the same time to dine and a wait can form. We do take extra measures and set out additional food offerings when there is high demand.

Guest satisfaction is out top priority. Please let us assure you that all our team shares the same vision of providing the best guest experience possible all year round, so your comments have already been forwarded to concerned departments in order to rectify the points that you have described. Please do not hesitate to contact any member of the Management Team for anything you may need, it would be a pleasure for us to assist you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 5, 2013

The ONLY con is that this place has no swimming pool. Otherwise, great rooms, nice furniture. Good layout, comfy beds, very clean and quiet, extra helpful staff, good WiFi reception (a must with three teens!) and nice facilities such as computer and gym etc.

The breakfast was great with scramble eggs, sausages, cereal, great OJ and bread choices, yogurt fresh fruit and great toppings for oatmeal etc.

The room had a separate pull out sofa and table to play cards/board games but there was not much space to walk around. It did have an entire walk-in closet to put all your luggage away so that was nice. Both bathroom and toilet (separate rooms) had sliding doors which could be a problem if everyone in the room is not related because there was no locking mechanism. The beds are not 'queen' more on the 'full' size but very comfy. We will definitely stay at this hotel next time we visit Washington DC. The Eisenhower station is not far and hotel runs shuttle to the station. However we chose to drive into the city because Metro was too expensive ($4.50 per person per trip, for a group of five that is close to $50 a day!!) The garages in Washington DC are available from $10 to $25 a day!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSAlexandriaSW, General Manager at SpringHill Suites Alexandria Old Town Southwest, responded to this review, June 19, 2014
Providing our guests with the best possible hospitality and service has always been our mission. We hope to have another opportunity to welcome you back to our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 30, 2013

We had trouble finding the hotel since it is set in and there are no large signs visible from the road. We only stayed one night but found it to be comfortable for the 4 of us. Area seemed safe. Breakfast was good. There was a shopping center with several restaurants not far away where we ate dinner.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSAlexandriaSW, Guest Relations Manager at SpringHill Suites Alexandria Old Town Southwest, responded to this review, June 19, 2014
Thank you again and I hope you will return to stay with us the next time you are in the D.C. area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Alexandria Old Town Southwest

Address: 2950 Eisenhower Avenue, Alexandria, VA 22314
Location: United States > Virginia > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Alexandria
#13 Romantic Hotel in Alexandria
#20 Business Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Alexandria Old Town Southwest 3*
Number of rooms: 155
Official Description (provided by the hotel):
Visit SpringHill Suites Alexandria Old Town/Southwest located off I-95 and just minutes from our Nation's Capital. Enjoy our hotel's complimentary shuttle service, providing quick and easy access to the Eisenhower Metro Rail Station, part of the yellow line. Our hotel also offers complimentary breakfast and Wi-Fi. ... more   less 
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Also Known As:
Springhill Suites Alexandria Tech Hotel Alexandria

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