Very accomodating! Operations Supervisor Roberto Perez will service you to death. Whether I needed an extra blanket or wanted to be on a certain side of the building--the guy does it all. The shuttle bus is handy and can get you to metro station stop and they have several restaurant choices right at that particular stop. The only thing I would try to do to further enhance guests experiences--have the shuttle take guests directly to King Street where they have even more choices of restaurants. I understand that the shuttle takes you to Eisenhower Avenue stop and King Street is one more exit from there. But by the time you hop on the King Street trolley, it is too many transfers between the hotel shuttle, getting on the train, and then the trolley.