Dear Holiday Inn Express,
I just want to tell you that my husband and I really enjoyed stay at your Holiday Inn express Alexandria facility last month. My husband and I had won tickets to attend the Presidential Inauguration and had tried to book a room with The Holiday Inn and was advised it was sold out for the days requested. We continue to search for a Hotel’s accommodations and finally book a room at Days Inn’s in Alexandria. After checking in at 11:50 pm to Days Inn our 1st priority that am was to find a more suitable place to spend the remaining or our 5days in Washington DC. We went to Holiday Inn in Alexandria and was greeted with the lovely smile of Amanda one of your manager’s explained our desperation to find accommodation and she was more than helpful to see that we were completely satisfied. I would like to say that all the staff was very professional and accommodating. The breakfast was hot and good Nancy made sure all guest in the dining area were satisfied. I would also like to Thank Fred our shuttle guider for the excellent customer service and knowledge of the area he provided. The shuttle transportation was an awesome perk to our stay. Please advise your management staff that I would like to say THANK YOU! THANK YOU! THANK YOU! To the staff as a whole and give special recognitions to (AMANDA, FRED, NANCY and MARLENA). My husband and I give the Staff and Facility 5 Star’s.
Angela Law and Markell Law
Guest from San Diego, California.
Great comstomer service, clean, shuttle service, great breakfeast and washer/dryer service!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 7, 2013
Angela & Markell, Thank you so much for writing this wonderful review. It was a pleasure meeting you both. Everyone here says "Hello", you really made each of us feel important. I remember checking you in and how concerned you were moving hotels. I was so happy to see you smiling and thanking us on your way out. You are guest that my team and I will always remember. Please come back and see us. Keep in touch. Amanda Sellman General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.