I am involved in group travel, so this is somewhat specialized but thought my experience could translate to others. This is a new property with a pool, exercise room, plenty of parking and nicely appointed rooms. I arrived with 3 buses in tow. At check in, while efficient, the clerk never said "hello" or welcomed me or the chaperones. The problem began the next morning with breakfast. Our group of 125 was assigned a meeting room with less than 40 seats! When informed, the manager (who was doubling as the dedicated breakfast room captain) said we'd have to come down in shifts. This was impossible, as the first people were already beginning to show up. It was implied that groups were less valued than "regular" guests. The clerk on duty when we checked in never mentioned anything about having to come down in shifts. In short, the manager was arguing with me over a problem that he and his staff caused. We ran out of food and space in the small meeting room and the front desk clerk, who was now recruited to help the manager, was grousing and sort of slamming the tray of "eggs" into the steamer. In the end, it all worked out. No "regular" guests were inconvenienced either morning and my group was taken care of. But it seems like there's a lack of customer service training at this property and that could affect "regular" guests.