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“Great location - very comfortable for a family of 5” 5 of 5 stars
Review of SpringHill Suites Alexandria

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SpringHill Suites Alexandria
3.0 of 5 Hotel   |   6065 Richmond Highway, Alexandria, VA 22303   |  
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Ranked #8 of 50 Hotels in Alexandria
Savannah
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Great location - very comfortable for a family of 5”
5 of 5 stars Reviewed August 4, 2010

We had a great experience at the Alexandria Springhill Suites. The rooms were large and comfortable for a family of five with 3 teenagers. All aspects of the room were great - - clean, quiet, nice accommodations, and extremely comfortable beds. The staff were very friendly and accommodating with our requests. The hotel is in a great location to both Alexandria and Washington DC. I would definitely recommend this hotel to families who are visiting the DC area.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 reviews from our community

Traveler rating
    172
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140
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
Arlington,TX
Top Contributor
67 reviews 67 reviews
49 hotel reviews
Reviews in 39 cities Reviews in 39 cities
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed June 28, 2010

I have stayed at hundreds of Marriott properties over the last 30 years and never dealt with a more unprofessional staff. Starting with a new staffer that really didn't know how to check in a guest, assigned the wrong type room and a manager on duty that made it clear she didn't want to be there. Finally in a room 40 minutes later and the staff's guests are running all over the floor yelling, knocking on doors and the response was' there is nothing I can do'.
The next evening when we returned to the hotel around 6:30 I tried to get a cup of coffee at the beverage station but it was out. When I mentioned it to the same manager on duty from the previous evening her response was to flip me some inroom coffee packs and tell me to 'go upstairs and make you some'.
Check out was another challenge. I presented Marriott Cheques to cover my stay. It took almost an hour but at least the young man working the desk was very courteous and pleasant.
Over a month later and the stay still hasn't been posted to my account.
The young lady working the breakfast area was the silver lining of the stay. Even when the sister property next door forgot to do a food order and sent their guests over she maintained the food stations and her attitude and smile
If you don't like to sleep well. Like bus loads of kids running wild. Being treated like you are a burden to management. This is the place to stay.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, September 17, 2010
I would like to sincerely apologize for all the unpleasant experiences you encountered during your stay with us. As a Marriott Rewards member, we value you and your input. I would like to assure you that since that time, the staff has undergone extensive training and are more prepared to handle these kinds of situations that arise. Again, thank you for your feedback. These responses are what make us want to do better. If you are ever in the area again, please contact me so I can personally handle your reservation needs.

Best Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Alexandria

Address: 6065 Richmond Highway, Alexandria, VA 22303
Location: United States > Virginia > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Alexandria
#7 Family Hotel in Alexandria
#16 Romantic Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Alexandria 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Springhill Suites Alexandria Hotel Alexandria

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